In my most recent role, I am entrusted with the task of ensuring seamless clinic operations and suitable staff availability for scheduled hours and special events, while enabling functionality, safety, and cleanliness offacility equipment. Enhancing payroll accuracy by optimizing monthly staff schedule and analyzing timecards. Achieving compliance with policies and procedures of Bayne Jones Army Community Hospital, Joint Commission, Defense Health Agency (DHA), and MEDCOM through effective… Show more In my most recent role, I am entrusted with the task of ensuring seamless clinic operations and suitable staff availability for scheduled hours and special events, while enabling functionality, safety, and cleanliness offacility equipment. Enhancing payroll accuracy by optimizing monthly staff schedule and analyzing timecards. Achieving compliance with policies and procedures of Bayne Jones Army Community Hospital, Joint Commission, Defense Health Agency (DHA), and MEDCOM through effective communication. Ensuring adequate availability of essentials by monitoring inventories and placing orders, while adhering to strict financial constraints. Enable optimal performance of vital equipment through thorough inspection and accurate record-keeping. Executing front-end registration and clinical responsibilities as contingency measure during absences or periods of heightened demand. Maintaining impeccable clinic appearance and cleanliness, both inside and outside facility, resulting in consistently pristine environment.My accomplishments within this role are following:• Remediated patient service issues by actively engaging with patients and reviewing their feedback.• Traced and monitored training and certifications for two MSA's, six nurses, and four providers.• Achieved optimal clinic performance by enhancing patient satisfaction and exceeding operational metrics, including efficient door-to-door intervals and overall positive patient experience. Show less

Leveraging exceptional professionalism, I was assigned the responsibility of enabling efficient financial oversight through effective budget administration. Leveraging automated systems to order mission essential supplies. Tracking inventory of drugs and supplies to ensure adequate stocklevels. Contributing to efficient and optimum patient access by preparing monthly provider productivity reports. Ensuring accuracy and compliance of daily front-end collections and EOD reconciliation reports by… Show more Leveraging exceptional professionalism, I was assigned the responsibility of enabling efficient financial oversight through effective budget administration. Leveraging automated systems to order mission essential supplies. Tracking inventory of drugs and supplies to ensure adequate stocklevels. Contributing to efficient and optimum patient access by preparing monthly provider productivity reports. Ensuring accuracy and compliance of daily front-end collections and EOD reconciliation reports by reviewing and approving staff submissions. Developing NCQA credentials and managed Patient Centered Medical Home (PCMH) for patients by steering collaborative efforts with physicians. Implementing and disseminating patient and staff safety protocols to ensure healthy environments. Managing physician credentialing packets processing, overseeing template organization, and optimizing scheduling protocols. Enabling efficient business operations by facilitating bi-weekly professional and ancillary staff meetings. Drove optimal outcomes by collaborating with vendors, IT support, billing office, HIPAA office, and Human Resources. A section of my key contributions include:• Improved overall patient experience and satisfaction scores by resolving patients' complaints.• Attained zero Type I findings in 2020 JCAHO survey by spearheading hospital's human resource functional management team.• Gained expertise in military instruction and CPR by successfully finishing instructor trainer course.• Delivered strategic guidance to diverse team of medical professionals,including 1 medical doctor, 1 dentist, 2 physician assistants, 1 psychiatrist, 1 psychologist, 4 social workers, 2 nurses, 2 dental hygienist, 2 physical therapist, 6 healthcare specialist, 10 behavioralhealth specialist, and 1 radiologist.• Developed, deployed, and managed commander / CEO's intent and organization's vision by coordinating with senior executives, physicians,and directors. Show less

My duties comprised of enabling delivery of medical care to 600+ assigned Soldiers through management of level-one battalion aid station within the primary care unit. Developing efficient and productive work environment by maintaining operational control of patient flow and staff and performing general supervisor and leadership duties. Owning control over development of physician templates and schedules, while processing credentialing packets. Disseminating and aligning policies and… Show more My duties comprised of enabling delivery of medical care to 600+ assigned Soldiers through management of level-one battalion aid station within the primary care unit. Developing efficient and productive work environment by maintaining operational control of patient flow and staff and performing general supervisor and leadership duties. Owning control over development of physician templates and schedules, while processing credentialing packets. Disseminating and aligning policies and expectations with clinic personnel by deploying robust patient and staff safety protocols. Ensuring seamless operations by efficiently managing budget and overseeing the upkeep of essential supplies, equipment, and facilities. Driving platoon preparation for deployment operations by providing emergency medical training to allsoldiers.My key-contributions for this role are mentioned below:• Achieved high patient satisfaction scores by effectively resolving allcomplaints.• Streamlined clinic operations by conducting monthly meetings with ancillary and professional staff.• Reduced supply spending by $15k through oversight, direction, andmanagement of $150k budget and more than $500k worth of medical equipment.• Facilitated growth and professional advancement of 1 physician assistantand 13 healthcare specialists through effective administration and training initiatives.• Deployed over 1500 soldiers to Middle East and Europe by meticulously coordinating and overseeing medical processing phase as well as employing strategic planning, efficient organization, and robust control measures. Show less

I was responsible for enabling optimal depart mental performance by analyzing statistical data, trends, and comprehensive monthly productivity reports. Maintaining patient safety and fall prevention measures as well as ensuring compliance with National Patient Safety Goals (NPSG) through staff motivation. Resolving service-related challenges and overcoming barriers to healthcare access by supporting patients with special needs. Within this role, I had following achievements:•… Show more I was responsible for enabling optimal depart mental performance by analyzing statistical data, trends, and comprehensive monthly productivity reports. Maintaining patient safety and fall prevention measures as well as ensuring compliance with National Patient Safety Goals (NPSG) through staff motivation. Resolving service-related challenges and overcoming barriers to healthcare access by supporting patients with special needs. Within this role, I had following achievements:• Slashed overall patient no-show rate by allocating resources effectively and timely.• Managed and enhanced accountability procedures for property and equipment exceeding $750k.• Selected by Commander / CEO to serve as "Equal Opportunity Advisor" in absence of incumbent.• Accomplished organizational goals by supervising and coaching clinic supervisors to implement robust strategies.• Received "Service" awards for outstanding patient satisfaction and customer service via staff management and influence.• Transformed clinic into pioneering Patient Centered Medical Home Clinic within Army, ensuring exceptional care and personalized experiences forpatients.• Achieved outstanding clinical outcomes in Primary Care (PCMH) out patientclinic by overseeing operations and leading diverse team of 3 medical doctors, 1 pediatrician/nurse practitioner, 3 nurses, and 10 health care specialists.• Increased overall patient volume up to 15% by optimizing provider templates and schedules. Show less

Sergeant for Level 1 Medical Care 3-29 Field Artillery Battalion Level 1 Medical Clinic