It Service Desk Trainer
Current- Interview potential candidates to assess their customer service skills and technical aptitude, provide feedback to hiring staff.
- Train onboarding groups in four week sessions to prepare them to join our service desk as remote support technicians.
- Gather team’s performance metric data, export results to create personalized coaching documents for all staffed technicians.
- Meet individually to review these documents with team members. Help in identifying opportunities for overall improvement.
- Work with other departments to maintain company Knowledgebase Articles as well as new hire training curriculum.