Joseph Gmeinder Email & Phone Number

545 W. Dayton St. Madison, Wi

Trouble-shoot end-user software and hardware problems within a network environment for Windows users of Microsoft Suite applications. Provide on-site assistance for MMSD schools. Work with other technical staff and school computer contacts to determine individual school computer hardware and software maintenance needs. Work includes setup, problem-solving, and operation of computer servers and desktop systems.

6621 Seybold Rd Madison, Wi

Perform network duties, including server installation and maintenance, client pc maintenance and installation. I am also currently using MS Server 08 R2 and Active Directory Domain Services to implement Group Policy for all containers and computers. Responsible for adding and delete users and corresponding permissions and shares. Install and maintain all server roles including DNS, DHCP, WDS and File Services with DFS Replication.Responsible for the company’s operating system migration from Windows XP to Windows 7. Install and troubleshoot video over IP Systems & demonstrate use features for customers. Created successful deployment and marketing strategy for new home security system applications that are Smartphone controlled.Create, administer and audit databases, backup and restore databases. Also perform quarterly audits on company databases. Designed and maintain company website.Created and implemented company employee Internet Use Policy.Responsible for adding, deleting and troubleshooting all user email accounts and resolve all email related problems.Troubleshoot and repair network printers, CAD Plotter and network fax related issues. Perform help desk duties and prioritize service requests. Use troubleshooting skills to solve these requests by using remote desktop or visiting location. Greet walk in customers regarding over the counter sales and or questions on features of new, upgraded or current installed systems and devices.