Joseph Goffredo Email & Phone Number

New Jersey, United States

Sewell, New Jersey, United States

Hybrid Azure/IntuneWebexO365Cisco HyperflexVmWare Hanwha Wisenet WavePowerschoolClasslinkIncident IQWebEx

Sewell, Nj

responsible for Washington township school district server infrastructure. This includes maintaining 80+ physical servers,40+ virtual servers,office 365 and 13 schools within the district and 10,000+ users between staff and students. I am also a blackboard administrator

Cooper University Healthcare

• Responsible for day to day operations supporting 7700+ devices, 110 Outpatient facilities and 44+ locations.• Direct report for 7 hospital technicians and 2 remote technicians• Primary escalation contact for Cooper University Hospital Management• Dispatching workload among team members• Asset management and queue management• Approving Time off, vacation, sick time and backfill for technicians.• Host various weekly meetings with Cooper management and other teams• Host weekly projects meetings with various teams to discuss upcoming IT projects and assign resources.• Participated in walkthrough’s and project planning with Cooper leadership and other various teams.• Make recommendations on new technology to improve workflow in hospital• Technical lead for escalations with desktop team• Generate and disperse weekly desktop review meetings with Cooper University Hospital CIO.• Work with helpdesk personnel\management for process improvement and quicker response\resolution times to meet or exceed strict SLA’s• Eliminated backlog of 480 aging tickets\request for service in 1 year timeframe. • Reduced resolution time on HD tickets from 9 days average to 4 hours consistently in 3 month timeframe.

• Point of contact for various IT projects • Review handoffs with IT Service Manager, Sales or VP of IT to ensure SOW, equipment and target dates of completion are established. • Assign Technical Lead on project to ensure a detailed project plan is created.• Assign consultant to project and have kickoff with Technical Lead and consultant to review plan for a specified project.• Ensure Technical Lead and consultant has required tasks for all portions of project.• Act as Technical POC for consultant for Surveillance system installs.• Ensure time on project is tracked properly.• Approve overtime on projects scheduled for afterhours.• Order all equipment needed for project • Communicate with client to review project plans, project status, change orders, changes in SOW and scheduling onsite and downtime.• Ensure P&L on any given project is within +/- 5%.• Post implementation wrap up meeting with client, consultant, and Technical Lead to review project and ensure all items are resolved.• Create documentation for client when needed• Ensure relative information for a project is updated in SharePoint and client’s directory.• Consult with clients on recommendations for future projects or ideas to improve productivity.

Network Systems Professional, Mcse

Diploma, Basic Studies