Provide high-level insight to clientsIndependently process requests, audit transactions, or paperwork for completeness and accuracy.Utilize various computer applications to research issues, identify and correct the issue root cause.Ensure effective and accurate service for clients.Communicate resolution to customer service requestsManage personal monthly goal metrics.Miscellaneous tasks to support any needed areas within the store.

Validating documents for accuracy and completeness.Assist Subject Matter Experts in development of training for intake of new hires.Trained in other departments with the new processes to improve production

Worked on Scheduled ordersAssisted Doctors in scheduling follow-up appointments for patientsWorked through a temp agency (Volt)

Oversaw a staff of ten employees.Coached on sales and operations techniques.Offsite Sales Manager – responsible for establishing relationships with local businesses and their employees.Make sure branch is passing audits, and that all required training, security testing and operations are completely in a timely manner.Balance the scheduling of ten branch employees taking multiple factors into consideration.Track sales production for branch and execute correctional action plans when employees are not meeting their standards.