Joseph Grippe Email and Phone Number

• Effectively communicating with coworkers, customers, corporate support chain, and OEM personnel to deliver an exceptional answer desk experience for both commercial and regular consumer advocates regarding Windows operating systems, Microsoft Office Applications, Enterprise 365, and Windows Security Solutions.• Particularly active in Customer Success Trainings to assist companies in post-purchase activation for personal application of Microsoft 365 applications.• Prioritizing customer needs to ensure the are in best use of the products that Microsoft has to offer.• Consistently have led my team through acquiring business leads pertaining to purchase of Microsoft 365 enterprise subscriptions as well as selling cloud services.• Supporting internal knowledge of store goals and metrics using Power BI analysis.

• Helped lead complex Cloud Service Sales and volume licensing agreements with local SMB Customers.• Responsible for quarterly business lead intake.• Acted as liaison between B.S.S and external facing SMB customers.• Member of the SMB Development team, offering thoughtful advice and insight during meetings and 1:1 with management.• Drove the Office and Surface sales, leading branch sales in FY18, acheiving store MVP• Owned relationships with SMB and Consumers to assist in meeting their digital transformation solution needs.