Sole QA for Company.Work item write up with acceptance criteria for both bug tracking and feature write ups.Break down of features/epics into smaller more testable pieces.Discovery and Root cause analysis for reported bugs to curate the backlog for both priority and clarity.Test data clean up and rollout to QA testing areasUser Acceptance Testing in UAT environment and write ups for new feature release to customerreviews user sessions when bugs are found to isolate path and any errors given by system.signs off on bi weekly deployment builds to production with Dev leadershipmeetings with upper management to review KPI and sugjest new ideas to team.

● Manual tester who uses customer facing approach in both testing and acceptance criteria.● Tests applications using Android Studio and TestFlight for IOS.● Utilizes Azure DevOps for life cycle management of software development and flow tracking.● Assists team by leading QA meetings as well as Demo meetings to stake holders● Follows the Scrum framework within an international team● Trains and supervises new hires for QA department.● Parses transfer data to isolate software issues for Development.● Mitigates risks for the company by collaborating with Product Owners, Development, and Scrum Masters as well as meeting minutes to keep track of discussions had.● Collaborates with Technical Support and Product Support by performing root cause analysis which turns into a starting point for a developer to pick up.● Mentors’ new teammates on bug write up to follow company standards.● Assigns work within internal team to best play to strengths and also encourage growth.

Cisco related hardware for call center operations including Cisco Jabber for remote work.Use of Bombgar and Vigilix for remote connection to client side hardware for troubleshooting use.Have experience maintaining above average client satisfaction levels via end of call survey.Case escalation when outside help needed for issue.Heavy documentation via salesforce for ticket management.Training and mentorship to new hire technicians.

Use of certified workstation for ESD and 5S standards for certification and upkeep.Ordering replacement parts for defective or damaged units.Maintaining a paper trail of information during repair with follow up troubleshooting and reasoning as to why certain repair work is done.Ticketing software to manage customer repair work to ensure proper warranty fulfillment while also making sure the customers issue is resolved on first contact.Issue tracking including research into technical issues and recommendation on how to solve problem should escalation be required.Hand on repair work with multiple form factors and parts including but not limited to hardware, software and windows problems.

Use of full stack web Development tools alongside Agile Method style of development/deployment.

ResponsibilitiesTook orders in a timely manner and helped customers make decisions on what they might like.helped keep the work area sanitary and in order in a timely manor

Onsite workstation transfer involving backing up faculty and staff computers and then upgrading their hardware while maintaining their workstation functionality, files, and user preferences.Acquisitions, installs, and upgrade computers and software while following security policies in conjunction with security office recommendations and state and federal regulations.Assisted Office of Technology Services in upkeep, configuration, and reliable operation of campus property.Maintain IDF Room with cable management and general hardware troubleshooting. Utilized Information Technology ticketing system to better service campusSupervised four new interns in order to maintain a good working order with a sense of comradery and helpful environment.Help desk style support for windows 10 environment including the upgrade process from original windows 7 instillation, including linking Microsoft Office products to existing managed windows environment.General office technology troubleshooting from desktops, laptops to even printers and other auxiliary hardware.Information gathering from client about PC issues to better service them and give them peace of mind about repair work.

Onsite workstation transfer involving backing up faculty and staff computers and then upgrading their hardware while maintaining their workstation functionality, files, and user preferences.Acquisitions, installs, and upgrade computers and software while following security policies in conjunction with security office recommendations and state and federal regulations.Assisted Office of Technology Services in upkeep, configuration, and reliable operation of campus property.Maintain IDF Room with cable management and general hardware troubleshooting. Utilized Information Technology ticketing system to better service campusSupervised four new interns in order to maintain a good working order with a sense of comradery and helpful environment.Help desk style support for windows 10 environment including the upgrade process from original windows 7 instillation, including linking Microsoft Office products to existing managed windows environment.General office technology troubleshooting from desktops, laptops to even printers and other auxiliary hardware.Information gathering from client about PC issues to better service them and give them peace of mind about repair work.