Customer Success Manager
May 2017 - Aug 2023
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Joseph H. Email & Phone Number
Customer Success Manager with 20 years of customer support expertise
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✓ Verified August 2026
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Role
Customer Success Manager with 20 years of customer support expertise
Location
Los Angeles, California, United States
Who is Joseph H.? Overview
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Quick answer
Joseph H. is listed as Customer Success Manager with 20 years of customer support expertise based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Joseph H..
Joseph H. previously worked as Customer Success Manager at Godaddy and Customer Support Manager at (Mt) Media Temple. Joseph H. holds Fire Science/Fire-Fighting from El Camino College.
Profile bio
About Joseph H.
As a Customer Success Manager at GoDaddy, I oversee the customer service operations and customer success strategies for one of the world's leading web hosting and domain registration providers. I have more than 10 years of experience in managing customer support teams, improving customer satisfaction, and increasing revenue.I am passionate about helping people and businesses succeed online, and I have demonstrated this through my achievements and skills. I have won the CloudTech Gold Award for the best new contact center solution, implemented a retention and renewal program that generated over $100K in revenue, and created new workflow procedures that saved over 2000 man hours. I have also mastered customer support, customer experience, and customer satisfaction skills.
5 roles
Joseph H. work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
(Mt) Media Temple
Overseeing a 24x7x365 department of over 90 employees.Decreased average wait and handle times by 50% over the last yearIncreased department revenue and contributing to the highest bookings y/y as a department.Started a retention and renewal program, over $100K in revenue after retention in first yearCreated new workflow procedures that saved us over 2000 man hours.
Jun 2013 - Jul 2023
Customer Service Supervisor
From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online.Over 125,000 customers in 100 countries now rely on Media Temple's simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers range from everyday people to top bloggers, creative professionals, and small businesses, as well as large enterprises like Starbucks, Adidas, Samsung, and Toyota.With 200 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the fastest growing companies in North America—and one of the best places to work. Find us anytime on the web at http://mediatemple.com or on Twitter @MediaTemple.
May 2009 - Jun 2013
Accounting
MITSUI-SOKO (U.S.A.) INC. offers a full menu of logistics services supported by experienced and professional local representatives in six branch offices across the U.S.A.Our Los Angeles headquarters serves as the West Coast gate port for distribution of import cargo locally and for routing of through-shipments inland to key U.S. destination points. Customs bonded warehouse and CFS capabilities provide maximum flexibility for cost savings and expedited flow to and from the LA/LB seaport and LAX airport.
Nov 2006 - May 2009
Customer Service Agent
Founded in 2001, Globat has quickly grown to become a leader in Performance Web Hosting®. As one of the most established Web hosting companies in the United States, Globat.com offers affordable, quality Web hosting solutions to customers worldwide. Along with their feature-rich hosting packages, Globat.com's dedication to customer service and technical support has cemented their status as a major player in the Web hosting industry. Since its formation, Globat.com has focused on making Web hosting accessible by everyone, regardless of technical knowledge and has taken the lead in this area with their Web Hosting Made Easy® philosophy.
Dec 2004 - Oct 2005
2 education records
Joseph H. education
Fire Science/Fire-Fighting
Education record
Ribet Academy
FAQ
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What is Joseph H.'s role at their current company?
Joseph H. is listed as Customer Success Manager with 20 years of customer support expertise.
Where is Joseph H. based?
Joseph H. is based in Los Angeles, California, United States.
What companies has Joseph H. worked for?
Joseph H. has worked for Godaddy, (Mt) Media Temple, Media Temple, Mitsui-Soko(Europe)B.V., and Globat.Com.
How can I contact Joseph H.?
You can use AeroLeads to view verified contact signals for Joseph H., including work email, phone, and LinkedIn data when available.
What schools did Joseph H. attend?
Joseph H. holds Fire Science/Fire-Fighting from El Camino College.
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