Joseph Haley Email and Phone Number
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Joseph Haley personal email
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Hello! My name is Joseph N. Haley. To all who browse my profile I welcome you!
Houston Texas Fire Fighters Federal Credit Union
View- Website:
- htfffcu.org
- Employees:
- 28
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Supervisor, Member ServicesHouston Texas Fire Fighters Federal Credit Union Nov 2022 - PresentHouston, Texas, United StatesReporting directly to the Vice President of Finance, Operations & Members Service Center of Excellence (MSCoE)Member of the Executive CommitteeCollaborates with other department heads, and associates to resolve critical issues via Microsoft Team and Management meetings monthly.Directly Supervises Call CenterConnect and present at the weekly Executive Committee Zoom Call to discuss current inter-department events, and achievements and goals.Facilitated detailed performance enhancement reviews, performance reviews, and progressive discipline.Partners with Human Resources as needed to address employee actions such as terminations, promotions, position changes, etc. Resolves high-level member concerns and complaints in a timely and effective manner by establishing trust and utilizing CRM and company specific tools to complete account research.Provides timely coaching to managers, and supervisors, increasing individual performance and customer satisfaction.Reviews personnel call handle time, adherence, and daily tracking to ensure the absolute compliance of the company goal. Provides a reconciliation of banking consignments, and center cash overs/shortages.Ensures all outgoing correspondence is addressed professionally, accurately, and in a timely manner.Audits financial memberships and documents submitted by agents daily.
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Sales CoachDirectv Dec 2018 - Nov 2022Houston, Texas, United StatesFacilitated weekly team meetings and constructive peer-to-peer review of call observations.Documented all meetings, coaching, attendance, and COBC Steps of Progressive Discipline for Agent report filing according to company policy and procedures.Monitored weekly BPS reports utilizing Agent purpose with CARES Behaviors to reinforce VOC and DISCCollaborated, advised, and successfully led core the Center Leadership Team to understand best practices, establish, and implement company goals, and to make appropriate and effective business decisions.Spearheaded company core values, mission, and vision of the company by utilizing an open-door policy with center agents and aligning with core business objectives.Utilized one of my essential passions (which is people); and gave focus to increasing retention and employee engagement, leading by example, and giving consistent and fair employee recognition of Top Voice of the Customer (VoC), Disconnects /100 customers (DP100) and other critical key performance indicators. -
Assistant Branch ManagerFirst Convenience Bank Nov 2016 - Dec 2018Houston, TexasReviewed all Branch and Teller Audits and recognized Top PerformersManager on Duty operational function in the absence of Branch Managers for 7 assigned branches.Conducted local Teller and Vault audits to ensure Branch limits were compliant.Oversaw procedures for Cash Handling Management and Vault Custodianship of over $250,000.Actively connected with shoppers, opened new accts and other servicesExceeded monthly key performance indicator for successfully opening and maintaining checking accounts, auto loans, and credit cards. -
Vip Concierge HostL'Auberge Lake Charles Feb 2012 - Nov 2016Lake Charles, Louisiana, United StatesEvaluated player development and monitored playing trends providing comp on all resort needs and suite reservations.Collaborated with the Sales Host and Management on great cliental.Coordinated events, presentations, and giveaways monthly.Booked hotel reservations and prepared amenities for VIP cliental.Lobby liaison for guests needing assistance with discovering events and planning their in-town experiences. -
Lead Front Desk AgentL'Auberge Du Lac Aug 2014 - Feb 2015
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Front Desk ClerkL'Auberge Du Lac Aug 2013 - Aug 2014Check-In / Check-OutNew Hire TraineeReservations CashierBill Adjustor Telephone Services Host MediatorMicrosoft Office LMS
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Lead My Choice Rep.L'Auberge Du Lac Mar 2013 - Jul 2013Shift ReportingShift Supervisor Player Card Enrollment/ UpdatingComp/ Bonus Reward AdjustorW4/ Win Loss ReporterHost Mediator Telephone ServicesTournament/Event Specialist Inbound/ Departure Bus Processor Microsoft OfficeACSC
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Hotel ConciergeL’Auberge Casino And Resort Feb 2012 - Mar 2013AmenitiesGuest LiaisonTaxi ServiceTelephone ServicesLMS
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Crew MemberWendy'S Aug 2008 - Jan 2010Lake Charles, LouisianaNew Hire Trainee Cashier/ AdjustorFood Preparer Team Coordinator Sandwich DesignerStock Replenishment
Joseph Haley Skills
Joseph Haley Education Details
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Mcneese State UniversityMass Communications Radio And Television -
Washington Marion High School3.0
Frequently Asked Questions about Joseph Haley
What company does Joseph Haley work for?
Joseph Haley works for Houston Texas Fire Fighters Federal Credit Union
What is Joseph Haley's role at the current company?
Joseph Haley's current role is Relentless and Aspiring Professional.
What is Joseph Haley's email address?
Joseph Haley's email address is jo****@****one.com
What is Joseph Haley's direct phone number?
Joseph Haley's direct phone number is +133748*****
What schools did Joseph Haley attend?
Joseph Haley attended Mcneese State University, Washington Marion High School.
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Joseph Haley has interest in Hanging With Friends, Networking, Factime.
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Who are Joseph Haley's colleagues?
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Joseph Haley
Principal (Founder & Owner) At J.K. Haley & Associates Benefits Brokerage FirmGreater Chicago Area2rbn500.com, ameritech.net3 +131298XXXXX
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Joseph Haley
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