General management responsibilities including interviewing and hiring IT staff, creating and complying with the firm's technology budget, and regularly meeting and coordinating with firm's senior management in order to develop and advance their technology vision for the firm.Continued to perform the responsibilities of a Systems Administrator, with added environments such as implementing the use of Azure AD for single sign on, and Microsoft Office 365.Oversee major office changes such as moving our Houston, Dallas, and Austin offices to new locations, as well as opening an entirely new office in McAllen, TX.Planned and oversaw radical changes in firm technology such as moving from being entirely on-premises to largely cloud-based, and the organization from in office to work from home to the modern hybrid solution.

Responsibilities included Helpdesk and Deskside support, administration of a Windows Active Directory Domain environment, management of Avaya IP Office phone system, as well as various other platforms such as MaaS360, Mimecast, and Azure.

•Troubleshoot and repair client computer systems and networks•Monitor client systems and implement solutions to observed issues before user reports of problems•Create and deploy a variety of scripts and programs in order to automate various common tasks•Provide zero-hour disaster recovery expertise•Plan and implement network and system roll-outs of varying complexity•Provide on-site and phone-based technical assistance to individual users as well as corporate clients.

•Created content for and maintained existing documentation in Service Desk Knowledge Base•Created Internal Service Desk newsletter•Created documentation designed to facilitate USAA employee transition to various new technologies such as the Work At Home effort.•Performed periodic assessments of knowledge base suggestions against documented service incidents in an effort to ensure technical accuracy as well as ensuring suggested courses of action were efficient.

•Provide technical assistance to USAA Employees via telephone and remote assistance technology•Coordinate with higher level technical support teams including triage and prioritization of problems

•Troubleshoot and repair client computer systems and networks•Consult with clients in order to determine current and future needs•Provide zero-hour disaster recovery expertise•Plan and implemented network and system roll-outs of varying complexity•Provide on-site and phone-based technical assistance

• Directed and assisted with the emplacement, configuration and operations of the Trojan SPIRIT II System• Provided troubleshooting of Trojan SPIRIT II System and networks• Provided technical liaison with 297th Military Intelligence Battalion Senior Staff

Directed and assisted with the emplacement, configuration and operations of the Trojan SPIRIT II System• Provided troubleshooting of Trojan SPIRIT II System and networks• Provided technical liaison with 297th Military Intelligence Battalion Senior Staff

• Assisted with the design and implementation of critical Web-Based software• Provided real time technical support for software and user interface errors• Managed critical information SQL database