An integral member of team that manages a client portfolio with revenue in excess of £58m, delivering profit of over £12m.Implementation of a new dispute process throughout the team to bring down the number of outstanding disputes in the department and reduce the debt being held by clients.Deliver a consistent approach in all customer interactions in order to maintain a high level of customer service, developing strong, long-lasting customer relationships.

Commercial banking provided the opportunity to assist a Relationship Manager in handling a portfolio of Business clients. I took the opportunity to move into this area of Lloyds Banking Group to help broaden my knowledge of the group as a whole and to develop my skills. There are numerous responsibilities in the role including: Being the first point of call for an expansive commercial client portfolio, Assisting a Relationship Manager in their day to day role on a one to one basis, Building and enhancing lasting customer relationships and ensuring the customer comes first in our interactions, Outbound and inbound customer calling to generate opportunities to help customers with their financial needs and goals,Working as part of team, sharing ideas and methods,Keeping team morale high by building personal relationships with members of staff, andKeeping up to date with relevant training and frequent changes.I very much enjoy my role at present and enjoy having the regular interaction with a client portfolio, giving me an opportunity to build more lasting and meaningful relationships. It has helped me see another aspect of Lloyds Banking Group and therefore helped me learn a lot in the short time I have been here.

After around 18 months in the contact centre I moved into a face to face role in the branch as a Banking Consultant, the skills used and developed during my time here are: Face to face customer interaction both in a public area and in one to one interviews, Building and enhancing lasting customer relationships, Outbound and inbound customer calling to generate opportunities to help customers with their financial needs and goals, Working as part of team, sharing ideas and methods, Keeping team morale high by building personal relationships with members of staff, Keeping up to date with relevant training and frequent changes, and Enhancing my own development with professional qualifications from the IFSHaving been in the role for over 3 years, I felt very comfortable dealing with customers both face to face and over the phone. It gave me the confidence in our brand and products to be able to display my personality, while delivering an excellent customer experience.

My first role within Lloyds Banking Group was as a Saving Sales Specialist, I took this role initially as the prospect of work for such a large and well known group was something that I was very proud of. This position allowed me to demonstrate a number of different skills and role included: Inbound and outbound telephony based customer service and sales, Building lasting customer relationships, Floor walking to train new starters, Learning and advising on a wide product range, and Working as part of a sales team with collective goals and targets.While in this role at Lloyds Banking Group it gave me the confidence in the brand as well as core knowledge of the range available to the general public.