Responsible for all pre-opening procurement and ordering. Ensure compliance with all state and federal agencies regarding construction and development.Hire and train opening staff in accordance to Marriott brand standards. Responsible for licensing and compliance with all local, state, and federal laws. Responsible for all day to day activities and direct leadership of all staff members. Maintain above and beyond guest satisfaction and ensure that all guests requests and issues are handled appropriately. Monitor and investigate any service trends to ensure complete satisfaction of hotel guests. Ensure compliance with franchise standards. Responsible for all financial aspects of the hotel up to and including: budgets, forecasts, payroll, accounts payable, accounts receivable, flow through, yield management, cost control, P&L generation and sales efforts. Ensure that all performance standards are being met by salaried and hourly staff members. Ensure that all local, federal and OSHA laws and requirements are strictly adhered too. Ensure that all payroll operations are in adherence to company SOP’s and guidelines. Review and track market trends and adjust room rates for maximum revenue possibilities. Plan and schedule meetings rooms and catering for clients. Plan and reserve group room blocks in accordance to guests needs. Complete sales calls and drive business within the community and within the corporate sales region. Manage all LNR and CRN rates in accordance with brand standards and hotel needs.

Responsible for all day to day activities and direct leadership of all staff members. Maintain above and beyond guest satisfaction and ensure that all guests requests and issues are handled appropriately. Monitor and investigate any service trends to ensure complete satisfaction of hotel guests. Ensure compliance with franchise standards. Responsible for all financial aspects of the hotel up to and including: budgets, forecasts, payroll, accounts payable, accounts receivable, flow through, yield management, cost control, P&L generation and sales efforts. Ensure that all performance standards are being met by salaried and hourly staff members. Ensure that hotel assets, including guest, employee, and property are safe and secure at all times and in accordance with state and local laws. Recruit, interview, and screen all potential candidates for open positions. Ensure that all local, federal and OSHA laws and requirements are strictly adhered too. Ensure that all payroll operations are in adherence to company SOP’s and guidelines. Review and track market trends and adjust room rates for maximum revenue possibilities. Plan and schedule meetings rooms and catering for clients. Plan and reserve group room blocks in accordance to guests needs. Complete sales calls and drive business within the community and within the corporate sales region. Manage all LNR and CRN rates in accordance with brand standards and hotel needs. Successfully achieve Green QA Results.

Responsible for all day to day activities and direct leadership to all staff members. Maintain above and beyond guest satisfaction and ensure that all guests requests and issues are handled appropriately. Monitor and investigate any service trends to ensure complete satisfaction of hotel guests. Ensure compliance with franchise standards. Responsible for all financial aspects of the hotel up to and including: budgets, forecasts, payroll, accounts payable, accounts receivable, flow through, yield management, cost control, P&L generation and sales efforts. Ensure that all performance standards are being met by salaried and hourly staff members. Ensure that hotel assets, including guest, employee, and property are safe and secure at all times and in accordance with state and local laws. Recruit, interview, and screen all potential candidates for open positions. Ensure that all local, federal and OSHA laws and requirements are strictly adhered too. Ensure that all payroll operations are in adherence to company SOP’s and guidelines. Review and track market trends and adjust room rates for maximum revenue possibilities. Increased GSS to 90th percentile. Decreased staff turnover by 200%. Successfully achieved “Green” QA Score

Responsible for all day to day activities and direct leadership to all staff members.Maintain above and beyond guest satisfaction and ensure that all guests requests and issues are handled appropriately. Monitor and investigate any service trends to ensure complete satisfaction of hotel guests. Ensure compliance with franchise standards.Responsible for all financial aspects of the hotel up to and including: budgets, forecasts, payroll, accounts payable, accounts receivable, flow through, yield management, cost control, P&L generation and sales efforts. Ensure that all performance standards are being met by salaried and hourly staff members. Ensure that hotel assets, including guest, employee, and property are safe and secure at all times and in accordance with state and local laws. Recruit, interview, and screen all potential candidates for open positions.Ensure that all local, federal and OSHA laws and requirements are strictly adhered too. Ensure that all payroll operations are in adherence to company SOP’s and guidelines.Review and track market trends and adjust room rates for maximum revenue possibilities. Plan and schedule meetings rooms and catering for clients.Plan and reserve group room blocks in accordance to guests needs.Complete sales calls and drive business within the community and within the corporate sales region.Manage all LNR and CRN rates in accordance with brand standards and hotel needs.

Assisted in opening the Courtyard and was a direct lead to ensure a successful opening. Hired and lead a team to execute room setup, as well as, ensuring that all team members were fully trained prior to opening. Ensure that all new hires are fully trained and that all paperwork is completed within accordance with state and federal laws. Responsible for day to day operations at the front desk and housekeeping to ensure guest satisfaction while on property. Plays key role in all budgeting and end of month processing.Completes all property orders within guidelines set forth by the expense budget and the demand of the hotel.Ensures that all guests are fully satisfied while on property and at departure.Fully responsible for all accounts receivable and accounts payable activity. Responsible for three major department’s payroll and timekeeping activities. Ensure that all housekeeping standards and cleanliness are in accordance with Marriott’s Brand Standards.

Hire and train future candidates.Maintain excellent customer service results within company. Schedule employees within demands of business.Prepare all employee recognition programs.Maintain guest services integrity. Follow through with all guest complaints and issues with professionalism. Track local and negotiated corporate accounts. Act as liaison when Director of Sales is not availablePerform basic tele-marketing activities.Work one on one with Food & Beverage Director for all Catering AcquisitionsBasic Event ManagementVerified the accuracy of charges, delivered guest’s checks, and ensured prompt processing of transactions.Delivered efficient & courteous service to guests.Completed daily liquor, wine, and beer inventory and placed orders accordingly.