Enterprise It Manager
Current• Established IT infrastructure - Brought IT in-house from an MSP - established policies, ticketing system, change management• Leadership - Manage a modest IT team providing direction, accountability, and growth opportunities • Provide IT services to over 200 employees and contractors• Project management - planned, tracked, and completed multiple IT projects• Working closely with security team to insure HIPAA\PHI\ISO 27001\SOC2 control and compliance• Interviewed, evaluated, and hired a modest IT team• DevOps - working with the developers to test, implement, backup, and secure proprietary code• Oversee Azure AD SSO implementations across multiple vendors• Advanced Freshservice\Freshworks Workflow Automator Design and configuration• Atlassian administration (Jira, Confluence, Bitbucket)• Administrate Slack, Okta/Auth0, AWS, GCP• Oversee Zero-Touch Deployments for Intune and Jamf for remote workers• Senior Level - Troubleshooting software and hardware issues