∙ Schedule patient diagnostic tests at three hospitals, to include multi-specialty hospital groups and care providers of a regional healthcare system.∙ Work with hospital departmental representatives to schedule short turnaround time (STAT) and routine diagnostic studies.∙ Answer calls and inquiries to field questions and support patient engagement with regard to routine preventative and remedial healthcare.∙ Accurately record patient information in Epic, a cloud-based electronic patient hospital record software application, to create and update comprehensive medical records and to verify insurance reimbursement.∙ Accept and transcribe diagnostic test orders submitted by providers over a broad range of medical practices.∙ Demonstrate thorough knowledge and compliance of the Healthcare Insurance Portability Act (HIPAA), with regard to the electronic exchange, privacy, and security of patient information.

Influencer, Contributing Editorial Writer, Local Guide Level Five, ranked in the TOP TEN PERCENT of restaurant reviewers, with over forty thousand overall views (and growing) to date (August 2024).Freelance Google Maps – Philadelphia, PennsylvaniaMay 2022 – Present• Provide critique and editorial content for social media internet service and information resource.• Write and publish candid, poignant, and relevant unsolicited reviews of professional services and hospitality providers, retailers, performing artists, entertainment venues, and community organizations.• Track startup and established consumer business operations in the private and public sectors.https://www.google.com/maps

● Conduct and drive retail sales of prestige cosmetics to include skincare, makeup, and fragrance offerings of an iconic global brand for a privately held department store operating fifty plus doors.● Cross sell comparable categories of various luxury and mass brands.● Provide customer service and direct and assist departmental operations to include inventory management, merchandising, planning, and other duties adopted and assigned.● Self directed to write, edit, record, and make announcements for storewide promotions over public address system.

Weis MarketsWest Lawn, Pennsylvania May 2023 – July 2023Service Desk Associate; concurrent with Front End Monitor, infra.● Promoted within two months to greet guests presenting purchases and address particular concerns, or issues related to customer experience or store operations.● Duties included the sale of money orders, online lottery, tobacco, and other non-grocery items; currency wire transfers, and utility bill payment services.● Opened frequent shopper reward accounts.● Made public address announcements, and answered and directed internal and external telephone calls.Front-end Monitor; concurrent with Service Desk Associate, supra.March 2023 – July 2023● Stacked position to include varied regular tasks pertinent to point-of-sale operations.● Troubleshot and corrected issues requiring key overrides to include price discrepancies, misadvertisements, merchandise quality, and general customer experience concerns.● Duties also included covering attended cash registers for scheduled breaks and other approved intermittent absences, assisting customers at self checkout lanes, and completing cash transfers between register drawers.● Performed and assigned regular maintenance tasks for all front-end areas to include the stock and/or merchandising of point-of-sale supplies, impulse item racks, and specialty and seasonal item staging areas.

City Transit Division Schedule Maker, Service Planning;Planning and Strategic Initiatives Division Southeastern Pennsylvania Transportation Authority – Philadelphia, PennsylvaniaApril 2018 - April 2022 (4 years and 1 month)• Prepared, analyzed, and revised fixed route transit operating schedules pertaining to both operator runs and equipment deployment requirements based on automated data to include ridership, running time, headway, and operator layover.• Extensively and regularly used Microsoft applications Excel, Word, Outlook, Teams, and SharePoint to analyze and organize data to calculate labor costs and payroll requirements in the aggregate, and to present other operational data and findings to collaborate and communicate with management, schedules and planning teams and downstream stakeholders.• Built and revised fixed route transit trips, blocks, runs, and schedules within established databases with the industry specific software application Trapeze. https://www.trapezegroup.com

Assistant ConductorRegional Rail DivisionSoutheastern Pennsylvania Transportation Authority – Philadelphia, PennsylvaniaOctober 2014 – April 2018 (3 years 7 months)• Provided customer service to ensure passenger safety as a top priority, to include the direction and instruction to passengers pursuant to their travel itinerary, and service to those with special needs.• Assisted in the operation and movement of equipment in compliance with regulations and special instructions promulgated by the Northeast Operating Rules Advisory Committee and the Southeastern Pennsylvania Transportation Authority respectively, namely to secure equipment; operate train doors, traps, and handbrakes; align track switches, and flag road crossings.• Collected cash revenue, validated other fare instruments, and reconciled daily cash reports to remit with cash and fare receipts.

Resident Account Support SpecialistLAURA MERCIER – Philadelphia, PennsylvaniaSeptember 2012 - October 2014• Performed makeup applications and skincare consultations and executed promotional events to provide support, increase brand awareness, and drive retail sales.• Consistently exceeded revenue goal by an average of 47% month to month to maintain brand rank within the top two revenue producing tier, to enhance business partnership with assigned retailers, and to increase consumer client base.• Expanded service network to include the 2014 Miss America Pageant as a stylist for the panel of celebrity judges and former namesake pageant title holders.

• Representative, brand ambassador (T LeClerc, Aesop, Serge Lutens, et al) and point of contact of a wholesale cosmetic and personal care product vendor, supporting a high-volume retail spa chain plus select independent accounts in the Mid-Atlantic Region; Pennsylvania, New Jersey, Maryland, Virginia, District of Columbia• Trained spa and sales associates with regard to technical expertise, sales approach, and marketing strategy; planned and executed promotional and retail selling events, managed inventories, and supported merchandising efforts.• Drove revenue activity and closed retail client transactions to increase wholesale sell-in and sell-through by over 100% of same-store sales year to year, to place represented brands in the top four revenue producing tier.

• Supported retail sales for nine doors including three major chain department stores and three full offering specialty stores in the tri-state area; Pennsylvania, New Jersey, Delaware• Performed consultations and applications of prestige skin treatment and couture makeup to drive revenue, increase brand awareness and client base, and close sale transactions.• Trained new sales associates on basic brand standards and information, selling approach, and personal image expectations while maintaining focus on sales and retail client recruitment and retention.

• Supported retail sales for seven doors of a major department store in Montgomery, Lehigh, and Dauphin Counties, Pennsylvania; Camden and Burlington Counties, New Jersey with personal attributed and closed sales in excess of $1.5 million annually.• Performed targeted skin care analyses and makeup consultations.• Supplemented training and on-boarding protocols of senior brand store associates and new associates respectively.

• Sold brand name and private label suits, sportcoats, and dress trousers in a high volume specialty store for men.• Received top recognition, pursuant to quarterly performance evaluations, for an essential customer service orientation, the ability to identify specific customer profiles, meet and exceed personal sales objectives with returns not exceeding 1%, and assist with department operations.• Applied specialized knowledge of worsted textiles, garment design, construction, and fitting.