Joseph J. Hoffecker Email & Phone Number

Atlanta Metropolitan Area

Atlanta Metropolitan Area

* Fully accountable for all functions of store operations, including interviewing, selecting and training all store associates and managers on proper execution of job duties* Responsible for proper planning ensuring appropriate staffing levels, associate supervision, coaching, and providing clear direction on overall merchandising standards, stocking and.

Greater Atlanta Area

• Managed 6 different store locations driving results, elevating standards and ensuring execution of Ross processes during tenure
• Increased internal development to internally promote 22 PT associates to FT associate, 13 FT associates to Area Supervisor, 5 Area Supervisors to Assistant Store Managers and 2 Assistant Store Managers to Store Manager.
• Executed 100% to goal staffing needs (100 associates) for new store opening within timeline of 60 days in 2015
• District captain for company roll outs of new Ross processes, inventory control, loss prevention staffing, along with mentorship program for high potential managers
• Achieved 6 consecutive years of inventory results vs goal in high complexity stores
• Achieved store inventory results of a.36% vs goal of.80% in 2018

West Palm Beach, FL.

• Directed and controlled the activities performed by the fleet distribution function while reviewing and evaluating the availability of fleet vehicles
• Maximized incremental sales, walk up volume, fuel service and recharge through understanding of sales and product knowledge
• Grew fleet from 850 cars to 1200 cars during tenure as Airport Manager
• Top 5 Operating Profit in several years of tenure as Airport Manager
• Provided statistical information relating to transaction and revenue projections, share of market, salary and wages, manpower usage to upper management
• Hired, trained and provided coaching sessions to staff of 250 employees in 4 separate branches located on PBI Airport premises

West Palm Beach, FL.

• Responsible for selling services to prospective clients, building existing client relationships, recruiting and placing professionals
• In a sales capacity, marketed to clients by phone, conducted client meetings and participated in networking events increasing database by 20%
• Recruiting functions included interviewing applicants, consulting with candidates on industry trends and placing candidates on temporary assignments and permanent positions
• Coordinated and executed over 10 job fairs which allowed for 1200 applicants to participate
• Instrumental in keeping office the top performing in recruitment and sales in region consistently meeting and/or exceeding monthly goals

West Palm Beach, Florida, United States

• Responded to all customer inquiries and /or concerns over the phone daily, providing verbal and email quotes and consistently maintaining one of the highest overall contact rates in the office
• Handled in excess of 75 outbound and 25 inbound sales related calls daily to qualify individuals
• Top producer in sales in both renters & life insurance month to month
• Coordinated and executed external marketing campaign with all service lines of Auto, Health, Life and Annuities policies
• License in Life, Health, and Annuities ( State of Florida 215 License)
• License in Customer Service ( State of Florida 440 License)

West Palm Beach, FL.

• Managed daily branch functions in a 100 car store, 175 car store and 225 car store with concentration in the 4 core areas of business; customer service, growth, employee development and profitability
• Processed weekly and monthly profit and expense reports pertaining to the branch to reach sales goals and bottom line results
• Created and executed branch marketing schedule and strategic planning, growing fleet avg between 11% and 19% between branches
• Attained consistent Customer Service (ESQI) of 90% or better in customer service by prioritizing customer’s needs and expectations
• Consistent Top 10 performing branch in Damage Waiver Sales and Corporate Accounts
• Selected and performed at PBI airport in the “Best Person Program” as a trainee, executing at high levels up selling, damage waiver sales and providing exceptional customer service