Joseph Jahnke Email and Phone Number

District Sales and Operations Management and LeadershipCustomer Satisfaction and Sales-Built relationships with clients based on needs analysis and created a solutions-based selling style to exceed year-over-year growth in both revenue and EBITDA. -Increased revenue, doubling revenue from strategic sales and increasing EBITDA from 35% to 56% margin.-Ensured clients were continuously satisfied throughout the sales-to-service process and conducted follow-ups to ensure customer success and cross-selling potential.-Resolved customer issues by identifying and working with departments needed to ensure a solution, strengthening the customer relationship.-Coached customer service, service staff, and sales in executing solution selling practices, up-selling the average number of products per customer to three products, and increasing profitability on existing accounts.-Leveraged existing relationships to expand the account into new markets.-Ranked in the top areas of 105 areas multiple quarters in a row for product and customer growth. Management/Leadership-Utilized Tableau, Microsoft products, Salesforce, and internal CRM systems data to coach sales teams and make decisions with complete P&L responsibility for my territory.-Created training protocols alongside QP3 Training systems as an SME to ensure proper sales training, leading to a thriving sales culture.-Worked cross-functionally with multiple departments to ensure processes were in place for growth and profitability for both my company and customers.-Recruited, trained, empowered, and drove a team of teams to success over multiple states to increase revenue and profitability. -Constructed and implemented quarterly business plans to meet sales metrics and profitability goals utilizing operational and sales metrics.Communication-Communicated continuously with all departments, teams, and clients, in-person and virtually, to ensure customer and company success.-Utilized multiple platforms, Microsoft Team, Webex, Zoom, to effectively communicate virtually.-Organized and presented weekly sales, management, pipeline, and lead calls with respective departments to communicate regional and corporate priorities and directives.-Collaborated with Area Managers and other stakeholders nationwide to consistently develop and implement new ideas to achieve better-than-expected results.