Joseph Johnson Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

Assist National Service manager to Identify tasks, develop and review policies, SOPs, programs and procedures that are critical to maintaining customer satisfaction levels and communicate with employees. Aslo establish and monitor standards for customer service in the company using a recognized benchmark, such as the International Customer Service Standard.

Dubai, United Arab Emirates

Analyze records of customer inquiries, purchases, service requests and complaints to identify trends and use customer data to focus resources on improving performance.Determine vehicle complaint by physically verifying customer queries, test driving the vehicle, verify vehicle records.Analyze claims to determine the extent of company's liability, make.

Angamaly, India

Engage in clarifying the description of problems by taking the analysis of previous records, test rides.Carry out diagnostics and subsequent corrective work.Coordinate workshop floor activities and scheduling work.Maintain workshop Tools, Equipment & Machinery to ensure best practices within the workshop floor.Identify and generate complaint diagnosis.

Angamaly, India

a, Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upb, Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carc, Manage and oversee the dealership’s workflow and scheduled, Call customers to advise them.

Parvur Kavala - Aluva

Accomplish maintenance and organization mission by completing related work.Perform regular vehicle maintenance tasks; oil changes, lubrication and tune-ups.Test vehicle parts and associated systems to make sure that they are working accurately.Identify mechanical problems of cars manually or by means of computerized diagnostic tools.Replace / Repair.

Parūr, Kerala, India

Cochin Area, India

Trained theoretical & Practically experienced, from the washing job to the management level including field experiences