Joseph Joyner Email and Phone Number
⦁ Experienced Jira administrator with a strong technical background and expertise in Atlassian Suite of products (Jira, Confluence, Service Manager) ⦁ Proficient in plugin management and implementation, and extensive knowledge of automation and SLA’s ⦁ Able to work with vendors and Atlassian support to troubleshoot and quickly fix any bugs or errors ⦁ Skilled in Active Directory/Azure to onboard and maintain users and devices. Constantly improving performance through research online and with home lab ⦁ Jira workflows, custom fields, dashboards, user management, and plugin management⦁ Experience with PMO’s to rebuild company schemes and workflows⦁ Implementing a maintenance schedule to clean up unused custom fields, issue types, etc⦁ Writing complex automation's and setting up SLA’s⦁ Virtual machine setup, troubleshooting, and backup management⦁ Knowledge of Microsoft Tap Conference Systems and small amounts of Database Administration⦁ Proficient in Groovy, JQL, API, PowerShell, SQL, JSON, HTML, CSS, Python, Scriptrunner, Tempo, Bigpicture, X-ray, Atlassian Access, Active Directory/Azure, Jira/JSM, API, JSON, Networking, Virtual Machines, Technical Support, Desktop Imaging, Linux Current home-lab is a Proxmox server running Pfsense and pi-hole for blocking, vlans set up to separate IoT from rest of network, and the work in progress is an NAS under RHEL.
Trilliant
View- Website:
- trilliantinc.com
- Employees:
- 402
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Jira Administrator And It Support AdministratorTrilliantRaleigh, Nc, Us
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Jira Service Desk SpecialistCisco Jul 2023 - PresentManaged Jira Data Center and Confluence systems ensuring optimal performance, security, and availability for project teams for over 7000 users across four production servers and three dev servers.Spearheaded change management processes for large-scale project changes, implementing effective procedures to minimize disruptions and ensure seamless transitions.Collaborated closely with cross-functional teams to gather requirements, plan and execute system enhancements and updates within Jira data Center and Confluence environments.Collaborated with plugin vendors to evaluate new tolls and integrations, ensuring compatibility and seamless integration with existing systems and workflows.Conducted regular system audits and performance assessments, identifying areas for improvement and implementing solutions to enhance efficiency and reliability.
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Jira Administrator/It Support AdministratorTrilliant Nov 2020 - Jul 2023Cary, Nc, UsResponsible for managing Jira workflows, custom fields, and user management for multiple teamsWorked with PMO’s to rebuild company schemes and workflows, resulting in a 25% increase in team efficiencyCleaned up unused custom fields, issue types, etc. and implemented a maintenance schedule to ensure optimal system performanceWrote complex automations and set up SLA’s to ensure timely issue resolutionWorked with vendors and Atlassian support to troubleshoot and fix bugs caused by plugins or database issuesSet up and maintained virtual machines for users, including troubleshooting and backup managementInstalled and maintained Microsoft Tap Conference System
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Amazon Fba Seller/System AdminBell Supply Jan 2020 - Nov 2020Pennsauken, New Jersey, UsProtected data, software, and hardware with top-notch security proceduresCorrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairsCoordinated computer network access and use as master control operatorEnsured network scalability to meet current and expected performance requirementsProvided exceptional customer support and service to meet all needsCollaborated with team members to meet daily demands and handle challenging projects -
FreelanceFreelance Mar 2015 - Dec 2019Set up home office networks with switches, routers, and peripheralsMaintaining Windows Server 2016 by applying updates and security patchesProvided support for multiple locations including network support, hardware support, and printer and end user supportProvided on call to support to maintain after hours production
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System Admisitrator/SalesCity Electric Supply Nov 2010 - Mar 2019Utilized Active Directory for network maintenance, device troubleshooting and replacement, computer imaging and on boardingConsistently achieved targets, maintained efficient ticket times, customer SLA, and documented SOHO network detailsProvided exceptional customer service and support by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledgeMaintained detailed records of daily support activities and resolutionsSupported team computer needs with skilled installation of devices, cables and softwareOversaw daily performance of computer systemsSet up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software -
Account Manager/AuditorUnited States Air Force Apr 2007 - Apr 2010Randolph Afb, Tx, UsDeveloped and executed strategy for network and device supportAddressed escalated customer issues and leveraged resources to implement actionable solutionsMaintained accountability for all account-related documentation and regulatory compliance
Joseph Joyner Education Details
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American Public University SystemComputer And Information Systems Security/Information Assurance -
Conway High SchoolHigh School Diploma
Frequently Asked Questions about Joseph Joyner
What company does Joseph Joyner work for?
Joseph Joyner works for Trilliant
What is Joseph Joyner's role at the current company?
Joseph Joyner's current role is Jira Administrator and IT Support Administrator.
What schools did Joseph Joyner attend?
Joseph Joyner attended American Public University System, Conway High School.
Who are Joseph Joyner's colleagues?
Joseph Joyner's colleagues are Magali Côté, Graeme Hine, William Thain, Hamza Kassi Lahlou, Juliana Garzon Vasquez, Moisés David Bautista Robles, Philip Bridger.
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