- Responsible for installation, configuration and on-going maintenance of computer servers.- Respond to service outages & incidents.- Troubleshoot and resolve PC/server issues including hardware related faults, TCP/IP DNS, VMWare & Wireless.- Monitor ticket queues, resolve assigned tickets, escalate tickets outside of SLA’s until resolved.- Monitor & document information about server health and escalate to leads to be proactive about server maintenance.- Responsible for remote and on-site installation, maintenance and repair of customer and business hardware, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, and Backup Solutions) and software networked configurations.- Install, maintain and monitor data servers and network equipment in a data-center environment.- Perform Windows Server, Ubuntu and Linux operating system installation on business/customer needs.- Investigate operating system faults/software issues and troubleshoot and initiate a repair plan.- Construct servers from scratch, power and post, rack, install servers into a server cabinet.

- Work with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site.- Document feedback results to help the learning department identify strengths as well as area of improvement- Assess development needs for individuals and groups.- Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)- Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs.- On-boarded over 2000 associates successfully into Amazon.- Partnered with multiple business partners about issues or barriers that prevent associates from being successful. - Manage a team of 6 Trainers and 122 ambassadors to ensure world class training for our associates.- Developed tools to ensure the safety and tracking of our associates, improving productivity by 13%.- Managed and develop a new on-boarding process resulting in processing time per associate to drop by 72%, resulting in $549 being saved during on-boarding.- Learned and got trained in all aspects of an AR-Sortable building, currently a SME (Subject Matter Expert) in all processes and have a deep understanding on how Amazon fulfillment center works.

- Founded Aquatis in 2016.- Monitor ticket queues, resolve assigned tickets.- Respond to service outages & incidents.- Troubleshoot and resolve hardware and software issues relating to customers services.- Schedule and perform maintenance.- Schedule and perform security audits.- Install, update & configure software.- Perform routine audits of internal infrastructure.- Expand & optimize infrastructure & systems.- Setup and maintain user accounts.- Maintain backups & data recovery procedures.- Develop and managed a team of 3-5 support representatives to support our customers.- Increased sales for our company, increasing our sales revenue by 24%. - Manage a client base of over 5000 customers, answered support tickets, coached support representatives to answer support tickets increasing ticket response time to less then an hour.- Expanded the company hosting locations and expanded to Germany & France.

- Partners where needed for additional support.- Assist with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment.- Utilizes Point of Sale on Mobile Warrior device to support line management.- Participates in annual inventory processes.- Performance Standards – Supports company shrink and safety initiatives.- Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.- Developed and Trained a team of 3-6 shoe sales associate about standards on the floor.- Partner with Store Leadership about productivity concerns and ideas to improve the company.- Maintained the shoe department and created initiatives to increase our store product find-ability resulting in an annual increase of 10% with Nike sales increasing by 7%.- Learned about other departments to increase flexibility based on customer needs.

- Founded PloxHost in 2015.- Monitor ticket queues, and resolve assigned tickets.- Respond to service outages & incidents.- Troubleshoot and resolve hardware and software issues relating to customers services.- Schedule and perform maintenance.- Schedule and perform security audits.- Install, update & configure software.- Perform routine audits of internal infrastructure.- Expand & optimize infrastructure & systems.- Setup and maintain user accounts.- Maintain backups & data recovery procedures.- Developed and managed a team of 5-10 support representatives to support our customers.- Researched and learned Linux, released a new website hosting product line.- Managed a client base of over 3000 customers, answered support tickets, coached support representatives to answer support tickets increasing ticket response time to less then an hour.

- Founded HexiHost in 2014.- Monitor ticket queues, resolve assigned tickets.- Respond to service outages & incidents.- Troubleshoot and resolve hardware and software issues relating to customers services.- Schedule and perform maintenance.- Schedule and perform security audits.- Install, update & configure software.- Perform routine audits of internal infrastructure.- Expand & optimize infrastructure & systems.- Setup and maintain user accounts.- Maintain backups & data recovery procedures.- Developed and managed a team of 5-10 support representatives to support our customers.- Researched and learned Linux, released a new website hosting product line.- Managed a client base of over 3000 customers, answered support tickets, coached support representatives to answer support tickets increasing ticket response time to less then an hour.

- Founded MyDragonHost in 2013.- Monitor ticket queues, resolve assigned tickets.- Respond to service outages & incidents.- Troubleshoot and resolve hardware and software issues relating to customers services.- Schedule and perform maintenance.- Schedule and perform security audits.- Install, update & configure software.- Perform routine audits of internal infrastructure.- Expand & optimize infrastructure & systems.- Setup and maintain user accounts.- Maintain backups & data recovery procedures.- Developed and managed a team of 5-10 support representatives to support our customers.- Researched and learned Linux, released a new website hosting product line.- Managed a client base of over 3000 customers, answered support tickets, coached support representatives to answer support tickets increasing ticket response time to less then an hour.