Develops and executes project plans to ensure that all implementation phases arecompleted on time and in accordance with standard procedures.Collaborates closely with stakeholders, providing them updates and ensuring highstandards of customer satisfactions are met.Leads and manages cross-functional project teams, and communicates with stakeholders to ensure that everyone involved has a clear understanding of the project goals, timelines, and requirements.

Supervised the installation, configuration, and support of the hardware and software for clients.Collaborated with other teams to ensure the completion of all implementation phases.Communicated with stakeholders to identify and resolve issues throughout the implementation process.

Conducted installations, configurations, and support of hardware and software forclients.Provided system training to clients and team members.Communicated with clients regarding system concerns, and provided reports to system developers.

Created incident reports using a ticketing system to record, resolve, or escalate the problem.Diagnosed and troubleshoot end-user problems such as user accounts, hardware, and software issues.

Project Deployment- Singapore (Princess Cruises) March 2020 - April 2020Upgraded the network of data centers and IDFs by installing access points, Cisco routers, switches, and Dell servers.Performed cable installation, testing, and troubleshooting of network for data centers, and IDFs.Worked with third-party technical specialist regarding network installation, testing, and other concerns.

Provided technical support to employees and students.Managed domain accounts and email addresses of employees and students.Coordinated software problems to the system developers.

Handled all aspects of IT infrastructure, including servers, network switches, androuters, ensuring smooth operations.Developed and maintained partnerships with vendors and service providers to ensurethe availability of necessary resources for accomplishing the company's goals.Managed domain accounts of employees and machine PCs.Trained and led teams in computer setup, deployment, and maintenance.