With my current position, I perform analysis of incoming chat content, leveraging this data to assess and address the company's business needs. By identifying information and compiling comprehensive reports, I contribute to informed decision-making process. Moreover, I conduct thorough analyses of the necessary APIs and DB queries, working closely with developers to ensure continuous and progressive development of the AI chatbot.

Since 2017, I have been responsible for creating various documents within the company. My responsibilities have included both end-to-end document creation and proofreading.

Senior provisioning specialist managing Broadband (UFB, VDSL, ADSL) connection on Chorus, UltraFast Fibre, ENABLE and NorthPower networks, landline (VoIP and PSTN, working with Devoli), mobile service (Spark network) and Power/Gas switching. Working with other 3rd party companies/providers include Chorus, Spark, Vocus, CallPlus, Devoli etc.

Level 2 technical support specialist delivering a solution to customers' issues and general enquiries over broadband connection (UFB, VDSL, ADSL), landline connection (VoIP and PSN), and mobile (Spark Network) service.

Professional translation services from English to Korean and Korean to English. My expertise covers a wide range of document types. When necessary, I can provide sample translations to showcase the quality of my work.

Working as a full-time Mathematics and English teacher for students preparing to study overseas, and after-school English classes for primary aged students.

I was responsible to work as a computer tutor to teach a National Certificate in Computing Level 2 to various ethnic and age groups. I was trained to implement to run my own class schedule and deliver all subject modules to each individual within a tight deadline, and have successfully and completely delivered all modules to the students which led all individuals completing their course and graduate.