Joseph Kovel Email & Phone Number

Jersey City, New Jersey, United States

Leading our U.S. Public Sector (Federal, State/Local, and Education) Customer Success team, driving our customers to achieve optimal value of their investments in AvePoint technology.

Working with our U.S. Federal Government customers to foster adoption and consumption of their investments in the AvePoint technology in order for the organization to achieve optimal value of the technology. This involves working with a number of different stakeholders of our customers on both the business and technology side as an advocate and partner for AvePoint. Internally, this role encompasses many different aspects of my previous roles and allows me to collaborate with a number of… Show more Working with our U.S. Federal Government customers to foster adoption and consumption of their investments in the AvePoint technology in order for the organization to achieve optimal value of the technology. This involves working with a number of different stakeholders of our customers on both the business and technology side as an advocate and partner for AvePoint. Internally, this role encompasses many different aspects of my previous roles and allows me to collaborate with a number of different internal teams, including Account Executives, Product Managers, Technical Support, Client Services, and Research & Development. Show less

Provides management and guidance to Service Engineers as well as assistance with their respective accounts and projects. Improves the overall internal business processes for Service Engineering, such as time tracking and project coordination. Effectively and accurately set client expectations and deliverables. Play an ad-hoc technical resource to provide technical support, product demonstration, and/or solution consultation.

Work with Account Executives to bring the Technical Account Manager (TAM) service to the attention of high profile customers. Provides guidance to TAMs and assistance with their respective accounts. Build and maintain a post-sales relationship with select TAM accounts. Key technical resource to the select TAM accounts by providing invaluable technical guidance to assist in the implementation of AvePoint's products. Oversees the support lifecycle for the select TAM accounts by working with teams… Show more Work with Account Executives to bring the Technical Account Manager (TAM) service to the attention of high profile customers. Provides guidance to TAMs and assistance with their respective accounts. Build and maintain a post-sales relationship with select TAM accounts. Key technical resource to the select TAM accounts by providing invaluable technical guidance to assist in the implementation of AvePoint's products. Oversees the support lifecycle for the select TAM accounts by working with teams of designated AvePoint Technical Analysts. Hold regular meetings with the account stakeholders in regard to business goals and ongoing projects. Show less

Build and maintain a post-sales relationship with select TAM accounts. Key technical resource to the select TAM accounts by providing invaluable technical guidance to assist in the implementation of AvePoint's products. Oversees the support lifecycle for the select TAM accounts by working with teams of designated AvePoint Technical Analysts. Hold regular meetings with the account stakeholders in regard to business goals and ongoing projects.

Collaborate with colleagues to provide personal technical support for clients. Timely creation, follow up, and resolution of a wide range of cases. Mentors less experienced Technical Analysts. Contributes solutions and relevant material to the Technical Support Knowledge Base. Member of technical gear teams for large clients. Assists Technical Account Managers with accounts and handles sensitive escalated cases of large enterprise customers that require in-depth analysis and troubleshooting… Show more Collaborate with colleagues to provide personal technical support for clients. Timely creation, follow up, and resolution of a wide range of cases. Mentors less experienced Technical Analysts. Contributes solutions and relevant material to the Technical Support Knowledge Base. Member of technical gear teams for large clients. Assists Technical Account Managers with accounts and handles sensitive escalated cases of large enterprise customers that require in-depth analysis and troubleshooting. Responsible for licensing AvePoint software purchased by clients. Assigns support tickets to Tier I Technical Analysts based on customer requests and criticality of issues. Reviews and gives feedback on Tier I cases based on support policies. Interviews candidates as potential Tier I Technical Analysts. Show less

Collaborate with colleagues to provide personal technical support for clients. Timely creation, follow up, and resolution of a wide range of cases. Mentors less experienced Technical Analysts. Contributes solutions and relevant material to the Technical Support Knowledge Base. Member of technical gear teams for large clients. Handles escalated cases that required in-depth analysis. Responsible for licensing AvePoint software purchased by clients. Assigns support tickets to Tier I Technical… Show more Collaborate with colleagues to provide personal technical support for clients. Timely creation, follow up, and resolution of a wide range of cases. Mentors less experienced Technical Analysts. Contributes solutions and relevant material to the Technical Support Knowledge Base. Member of technical gear teams for large clients. Handles escalated cases that required in-depth analysis. Responsible for licensing AvePoint software purchased by clients. Assigns support tickets to Tier I Technical Analysts based on customer requests and criticality of issues. Reviews and gives feedback on Tier I cases based on support policies. Interviews candidates as potential Tier I Technical Analysts. Show less

Collaborate with colleagues to provide personal technical support for clients. Timely creation, follow up, and resolution of a wide range of cases. Mentors less experienced Technical Analysts. Contributes solutions and relevant material to the Technical Support Knowledge Base. Member of technical gear teams for large clients. Handles escalated cases that required in-depth analysis.

Collaborate with colleagues to provide personal technical support for clients. Timely creation, follow up, and resolution of a wide range of cases. Contributes solutions and relevant material to the Technical Support Knowledge Base. Member of the technical support team for large clients.

Contributes ideas and reviews on the latest music being released by up-and-coming artists. Use WordPress as a tool to deliver this music to everyone a wide audience across the United States. Uses various social media (Facebook, Twitter, etc.) as tools to promote the Hold My Coat brand. Contributed and assisted with the marketing plan for the Hold My Coat-managed band, Aer.

Manage all internal operations of Alpha Epsilon Pi, handle duties of President when not available. President of the Minor Board, which consists of various chairs of Alpha Epsilon Pi. Held relations with external parties such as the Interfraternity Council, Department of Public Safety, and others.

Worked on a IT project management team for BNY Mellon and used communication and technical skills to accomplish daily activities and long-term goals. Assisted in the migration of old file transmission systems from different sectors of the company to a new all-in-one system. Researched and analyzed data to create a plan for transmission migration to the new system.

Assisted the CCP IT Help Desk with a number of tickets involving troubleshooting of various company hardware and software. Set up and installed, configured, and administered system hardware and software for CCP. Switched server back-up tapes, racked and worked with servers. Maintained a careful inventory of all company hardware assets in a database.

Transcribed audio mp3 files into text for further research analysis. Assisted School of Information Studies PhD graduate students in their research.

Helped set up new computers for selected teachers at FCAHS. Instructed teachers on how to use the software that was on the new computers that were given to the teachers. Called by many teachers who were having problems with the computers, helped solve these problems. Showcased new technology during FCAHS "Open House".