Joseph Lapointe Email & Phone Number

Peterborough, Ontario, Canada

Roseneath Ontario Canada

Providing quality, affordable support and upgrades to the average technology user.

Roseneath, Canada

Standard guard duties;-Patrol-Investigation-Reporting

Peterborough, Ontario, Canada

Infrastructure support internationally across 4 divisions. Working with the help desk ticketing system, Desktop Support fields tickets that have been escalated that are beyond the troubleshooting abilities or scope of the Help Desk.Other duties include end of lease capture, destruction of data, rebuild or new build deployment of new desktop hardware to employees of the company. Desktop Support also works with back line teams to troubleshoot application issues in relation to windows and narrowing or eliminating root causes ofor escalated tickets from the Help Desk.

Peterborough, Ontario, Canada

Work with the Lead Help Desk Analyst in the operation of a highly responsive, single point of contact, help desk for problem reporting and resolution for all Information Services clients and staff through demonstrated excellence in Customer Service, and problem management to meet agreed service levels and provide timely problem resolution.Perform Customer Care administrative tasks including the following:• Log all Help Desk calls in the call tracking software• Analyze and resolve problems in a timely manner, escalating when necessary• Answer questions regarding system procedures and status• Provide support for Route Sales Rep Handheld computers• Provide bilingual support, split about 70% English, 30% FrenchTo provide network security administration contact for overall system access, including:• e-mail access• Document sharing• Group maintenance as required, including new user setup and removal of obsolete access, and users.To be a strong and productive team player within the I/S group: • Sharing accountability for delivery of the I/S strategic long range plan • Contributing to development and adherence to standards • Identification of opportunities for cost effective application of technology • Fostering a departmental environment of challenge, innovation, teamwork, trust and dedication to excellence.

Peterborough, Ontario, Canada

Receiving inbound calls in both french and english; using a computerized information system, from consumer product end users requiring assistance in diagnosing and resolving software or hardware issues directly related to a specified, narrow product range. This job has given me the opportunity to take well over 10 000 calls. Working at the front line of tech support, I have learned the inner workings of a call center as well as the necessary troubleshooting skills needed to be successful at my job.

Welding Engineering Technology/Technician, 91

Welding techniques program. Graduated with honors from the Welding techniques program. (Maintained an average above 85%) -SMAW -GMAW -GTAW.

Criminology

Police Foundations, Aboriginal Justice, 88

B.O.S.S.D, 82

Bilingual Secondary School Diploma (B.O.S.S.D) received in 2002.