Joseph Lazada Email and Phone Number

Manage performance of hub leads and area fleet leads under the assigned region, ensuring each hub is on track with agreed standardsEnsure procedures and regulations are enforced across assigned hubsDispute resolution within and outside the team Lead team briefing, weekly meeting with staff, regular meeting on team performanceContinuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfactionImprove internal process between the hub and the rest of the Operations team, in order to improve SLAImplement new processesLead a team that can effectively and efficiently grow Work effectively cross functionallyBe able to conduct capacity planning