An IT Service Owner for the Enterprise Monitoring suite of applications in Morgan Stanley. This includes IBM/Netcool, plus internally developed monitoring and alerting solutions.• An escalation point of contact for end user support, software upgrades, outage mitigation and risk assessment, as well as day-to-day break fix work. Also responsible for the upkeep of technical documentation and processes, incident management and subsequent Problem Management.• Worked closely with other infrastructure and application support teams to ensure smooth functioning of the monitoring infrastructure, and in onboarding new platforms into the monitoring ecosystem.• Administered, maintained and expanded plant infrastructure to better provide mission critical systems as well as ensure that maximum availability was met.• Worked closely with other groups to ensure that risk analysis and mitigation strategies were implemented.• Agile squad member for DevOps related work to support the internally developed applications.

Trouble shoot BlackBerry Enterprise Server 5.0 and 10Trouble shoot Desktop Manager and device issuesTrouble shoot BlackBerry Internet Service

Trouble shoot High Speed InternetTrouble shoot Cable/digital cable and telephoneSubstitute Tier2/Supervisor Workers Compensation Board of Nova Scotia July 2002Halifax, NS Work TermProvide support to clientsUpgrade and deployed computers for clientsInstalled operating systems for use as a Terminal Service ClientTroubleshoot errors on ports and switchesUpgrade components on laptops and desktop computers

Organized all the employees and assign shift locationsInspected checks of cleaning at the end of the nightCoached staff on rules and regulations as required