Joseph Lemas Email and Phone Number

Managed time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputationAccurate and complete reporting during end of day process

Provide Notary services

Consulted customers on mortgage financing to best fit their needs and financial situationOrganized special events to showcase features and benefits of mortgage products both in branch and remotely Ensured a high level of customer service is provided by balancing customer needs with company goals and risk toleranceReviewed customer documentation for accuracy and completeness to ensure a smooth application process

Oversaw the flow of cash and financial instruments in accordance with company policy and regulatory standards.Enforced established procedures for custody and control of assets, and records.Supervises branch personnel (hires, assigns work, creates schedules, and reviews performance). Conducted ongoing coaching and mentoring to help raise employee sales, service and operations skill levels. Ensured a high level of customer service is provided. Balance operation controls and customer service in order to minimize risk to the Bank. Conducts sales and relationship growth calls to customers and prospects. Regularly reviewed branch budget and executes strategies to control expenses and achieve budgeted growth. Leads sales culture in the branch. Coaches/motivates staff to help them achieve targeted sales objectives including cross sell ratios, deposit and loan growth profitability targets, sales of cash management and other third party products. Partnered with Regional Manager, Market Manager, Business Developers, Commercial Lenders, Wealth Management, Cash Management and others to maximize customer relationships. Participated in community organizations and non-profits to promote goodwill and generate new business. Utilized Bank’s sales tracking system on daily basis to track conversations, up sells with clients and any outside calls. NMLS #1078838

Provide financial solutions to bank client, open and maintain accounts, maintain banking relationship with clients, assist with deposit/withdrawal transactions, provide excellent customer service to all clients.Home equity line of credit origination.NMLS #1078838

Fine art, freelance, events, portraits, and food photography.

Supervision of tellers, customer service, daily branch ops, monthly certifications, coaching, cash handling, compliance.

Customer service and sales, supervision of tellers, daily branch ops, scheduling

Assignment Photography for a weekly newspaper

Communication with life flight helicopters and ground ambulances to assist with care of the sick and injured in the pre-hospital setting.

Delivery of restaurant menu items to in room guests

Assisted RN staff in care of the sick and injured.

Provided excellent customer service to clients through the phone bank.