Joseph Librizzi Email & Phone Number

Oak Park, Il, Us

Oak Park, Il, Us

Orland Park, Illinois, Us

Manager for high visibility MES (Manufacturing Execution Systems) deploymentsDeveloped Project Management procedures and documentationResponsible for creating and oversight of best practicesResponsible for project and program governance oversightDevelop project timelines for deliveryAssign resources to customer projects and manage schedulesManage project budgets and invoicingOrder all customer services and softwareTracking and managing resolution of all program issues/risks/action itemsManage project scope and all change requests

Chicago, Illinois, Us

Assumed responsibility for struggling projects to unify identity management over multiple global operating organizationsLiaison to multiple internal clients, external vendor partners and executive leadershipResponsible for update of Identity and Access Management platform for the Canada, Australia, New Zeeland, Singapore, and UK marketsAssured compliance to European Union (EU) General Data Protection Regulation (GDPR) within the Global Technology Risk Management (GTRM) groupGTRM Project Manager for Privileged Access to ensure restaurant assets are thoroughly secured and only accessed appropriately

Niles, Il, Us

Project Manager for conversion of 34 newly acquired sites in California to GLCC systemsConversion executed over a single weekend without impact to operationsDeveloped cut-over procedures for systems and hardwareUpdated network diagrams for hardware installationOversaw:o Removal of old networking equipment and replacement with new GLCC hardwareo Conversion of phone systemso Update of time clockso Placement and installation of new WIFI access pointso Reimaging and redistribution of handheld inventory devices, laptops, and desktops

Deerfield, Il, Us

Project Manager for Horizon project to upgrade stores to new handheld devices for customer support and business operationsResponsible for executive level presentationsOversee all infrastructure upgradesResponsible for tracking and managing resolution of all program issues/risks/action itemsDeveloped project plan for releases to close gaps in identifying testing requirements and application team resource constraints

Chicago, Illinois, Us

Managed a program of over 30 initiatives with targeted savings of $100M Developed program governance process to track initiate progress and report out on status, risks, mitigation plans, and CRso Developed governance process to define initiative report structure and lines of responsibilityo Developed Change Control process to support program governanceo Trained initiative PMs on new Governance and CR processesDeveloped and delivered executive level presentations on program status

Chicago, Illinois, Us

Managed three concurrent projectso Implementation of a new electronic billing platform to allow customers to pay bills through a third party (e.g., bank, credit union, etc.) o Conversion and migration of customer data to the new billing platform including scheduling activities/resources and ensuring data qualityo Retirement of the billing, hardware and cease all retiring billing activity on the billing platform that is being replacedOriginally, brought in to take over a project that was behind schedule and over budget for deploying US Cellular on Walmart’s associate retail platform (WARP) and was successful in the end – project delivered on time and within budget. o Led cross functional teams including Walmart and US Cellular IS, development, quality assurance, and defect management to resolve multiple open issues. o Managed change control process to limit scope creep to ensure on time delivery. o Championed and led post deployment commercial launch to resolve production issues before going live in Walmart stores.Led project to allow bulk shipping of returned devices to reduce shipping costs and reduce lost packages with an estimated savings of $5 million annuallyLed 13 small projects simultaneously while also leading larger strategic efforts

Dallas, Tx, Us

Managed nationwide projects for customer care and operations to ensure a smooth customer experience. Responsible for the execution, budget, and timely delivery of highly visibly initiatives to increase sales and customer retention. Work closely with business partners as well as IT teams and executive leadership to ensure all deliverables are met.Led 44 programs with a combined budget of over $200MDelivered programs on time and within 95% of budgetProgram Manager for the update to Telco billing and ordering systems to expand language capability from 3 languages to 33 to ensure proper customer careManaged the rollout of new infrastructure switch equipment across a 12 state region to upgrade capability for routing customer calls between care centers in different statesManaged migration of customer circuit information to standardized inventory, provisioning, and billing systemsSuccessfully delivered customer migration to new systems on time and on budget with less than 1% falloutManager of a team of 7 people responsible for tracking metrics for DSL operationsResponsible for executive level presentations on the health and performance of DSL operations in the Midwest regionCoached team members in the proper use of SQL and Access to deliver data requests to multiple clientsAutomated reporting processes to reduce required manual effort by 40%Oversaw the merger of Midwest regional DSL metrics department into the nationwide performance analysis organizationDeveloping automated remote testing procedures of ADSL products reducing annual costs by $250,000Reengineered processes and designed database to improve maintenance dispatch reliability reducing missed appointments by 95%Negotiated contracts with software vendor to reduce delivery cost by $75,000Reengineered reporting processes to reduce reporting time associated with service orders by 50% resulting in $50,000 annual savings

Ms, Industrial Engineering

Bachelor Of Science (Bs), Industrial Engineering