Hello, I'm Joseph Llaneta, been in BPO Industry for 4 years and I had experience as Customer Service Representative and Executive assistant (data entry) and I was an HR Coordinator. I am seeking an opportunity where I can utilize my knowledge and skills. I have a strong track record and I am looking forward to bringing my skills and abilities to the team, and also not just bringing my skills and abilities to your team but also to learn new things and share my knowledge and experience.I am a motivated person and willing to undergo training for what it takes to be part of company. As I experienced working in the BPO Industry with demonstrated skills in customer service, communicating and teamwork. I am a dependable asset to the team, always ready to help out my co-workers to achieve the end result.I am a quick study with a dedication to keep learning and improving on what I know. Being highly organized and detail-oriented makes it easier to manage my own time for the success of the team.
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Customer Service RepresentativeConcentrix May 2023 - Feb 2024Cyber Zone, Vector 1 Bldg., Northgate, 1781 Alabang–Zapote Rd, Muntinlupa, 1781 Metro ManilaCustomer Service Representative, helping customer s with issues pertaining to returns of items and refunds, as well as any concerns that either the vendor or the buyer may have. We are the department that handles mediation, standing between the buyer and the seller. We are offering them a resolution to their issue. Along with making the decision to dismiss their lawsuit or claim, I am also the one who provides information about it. Interacting with the buyer and seller and ensuring that regardless of the outcome of the case, bothparties will receive an email and an update. -
Claim Support AmbassadorIntouchcx Oct 2022 - May 202310/F Cyberpark Tower, 1 General Aguinaldo Ave -
Sales Reservation SpecialistSutherland Mar 2021 - Oct 2022Legazpi City Port, 2Nd Floor Bpo Bldg. Embarcadero De Legazpi, Legazpi City, 4500 AlbayReservation Sales Specialist one of the role is Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats. The Reservation Specialist serves as the first point of contact for customers looking to book services or accommodations, ensuring a smooth and efficient travel and stays. Its not easy to be part of Reservation Sales Specialist you have to interact to the customer and you have to be patient because some of the customer are irate and you have to help them with all of your heart. It is also one of my challenging jobs because from the word itself "sales" means you need to have more sales or booking and maintain your performance. -
Data Entry RepresentativeOnehalf Offshore Business Solutions Jan 2020 - Feb 20215Q62+4H8 Former Bicol Hair Export Building, National Highway, Legazpi City, 4500 AlbayAs a data entry worker, uploading and editing product information is one of my responsibilities. I'll be answering emails from a lot of clients, helping them with specific concerns. Keeping up that clear and excellent image for each product is also important. Data entry also implies that every detail that occurs while working will be recorded, including the number of products that have been uploaded to the system. Inform each client of the number of tasks completed and images uploaded to the system. -
Human Resources CoordinatorAll Source Manpower Agency Apr 2019 - Oct 20194500 Rizal St, Legazpi Port District, Legazpi City, 4500 AlbayHR coordinators are responsible for the administrative and clerical functions of HR departments, performing such tasks as maintaining personnel records, creating and updating employee handbooks, and developing employee orientation programs. An HR Coordinator position is often exposed to all human resources procedures and assists with tasks throughout all areas of the HR department. In addition to recruiting and placing new employees, an HR Coordinator assists with guiding employees through various human resource processes, answering any questions they may have about policies.An HR Coordinator may also assist with administering benefits, processing payroll and handling any problems or questions. The position also has an active role in ensuring all human resource functions are complying with local, state and federal regulations. Additional HR Coordinator duties may include:
Joseph Llaneta Education Details
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San Jose Community CollegeBusiness Administration And Management, General
Frequently Asked Questions about Joseph Llaneta
What is Joseph Llaneta's role at the current company?
Joseph Llaneta's current role is Customer Service Representative | Sales Reservation Specialist | Executive Assistant (data entry) | HR Coordinator.
What schools did Joseph Llaneta attend?
Joseph Llaneta attended San Jose Community College.
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