Desktop Support for F.D.N.Y.

Open, close,and update tickets using BMC Remedy Software 9.1Create Cisco Bridges for communication of troubleshooting incidental eventsAnswering and routing phone calls based on all NYC Public Safety agenciesTriage all NYC Public Safety vendors with corresponding support groups Responsible for Incident Notifications during Public Safety's events and outagesCreate new Remedy profiles, for new ticket communications, and updatesDocument notes in tickets, and outages for future references

Opening and closing tickets using "Spiceworks", installing new computers, printers, laptops, supporting and making changes to "TCMS", adding new employee's to AD, and "Office Logic", unlocking accounts and troubleshooting any software and hardware.

Network Troubleshooting Imaging PCS for new usersAnswering Phones Resolving all printing problemsOpening and closing trouble tickets for users problems

Providing Desktop Support, and helping 700 Clients in over 30 Departments in the City of YonkersCreated and configured "GHOST" images for PCS by individual departmentsWorked with Yonkers Fire with setting up "Toughbook Laptops" with software/ hardwareInstalling all the new hardware/software packages on users PCS to keep them updatedProviding assistance with removing virus' and spy ware, so users PC will Function properlyAnswered MIS Help Desk phones to provide technical support, and also dispatched calls to proper Management Information System personalResearched more advanced software packages for users to work more efficiently Set up new printers, and also provided troubleshooting for all printer hardware and driversSet up new users for different departments, and add them on the City Of Yonkers DomainCompleting all work orders using a program "Track-It", transferring assets in the inventory Set up projections, with laptops, or desktops Assisted users with all Microsoft applications Troubleshooting Blackberry users, with the Microsoft Exchange Mail ServerSetting up Dual monitors for more than 8 different departmentsWork with the Program and Network Team to faciliate users troubleshootingResponsible for all computer donation program to assist director with helping less fortuniate students around the cityCleaning and wiping all important network information by not making any information useable

Set up Video,Sound, and Lighting equipment Troubleshooted problemsCleaned PCS spyware, virus' and malware Connected video hubs for montage setsConnected all lights and LEDS and made sure they functioned properly through out the event

Contributed to the development of Continuity of Operation Plan (COOP) for ECTPReviewed and analyzed network encryption documents for completenessOrganized and developed online documentation to "Sharepoint" to facilitate departmental collaborationScanned and uploaded all important network toplogies on DOITT's website