Joseph Lucente Email & Phone Number

Little Rock, AR, US

• Network | Enterprise | Installation & Repair | Fiber & Copper cabling | Acceptance Testing | Fault Isolation
• Follow CLR / DLR, work with engineers & NOC to perform network installation and repair.
• Follow service orders / MOPs, collaborate with project managers to perform customer installations.
• Install, connect, configure and activate network equipment, routers, switches, and IP Phones.
• Perform fault isolation and acceptance testing, including BER, RFC, and OTDR.
• Work proficiently and safely in data center, central office, and enterprise environments.

Dallas, TX, US

• cable placement | fiber splicing | acceptance testing | fault isolation | ladder & aerial lift | team lead
• Implement engineering prints, coordinate with outside plant engineers, record changes.
• Place and prep cables. Install terminals. Build new splices / access existing splices. Fiber identification using color code, tone, & visible light. Perform fusion splicing (loose tube & ribbon).
• Perform acceptance testing (OTDR, scope, OPM, & OLTS), analyze and log results, submit reports.
• Isolate and repair faults using test results, distance measurements, and cable maps.
• Work safely in all-weather conditions, aloft, underground, and in confined spaces.

Memphis, TN, US

• Bulk pick-up from large-volume clients.
• Coordinating with warehouse staff.
• Facilitating communications between shipper and carrier management.
• Efficiently organizing freight to maximize cargo capacity.
• Safe vehicle operation in all weather conditions.

Hanover Park, Illinois, US

• Landscape maintenance
• Tree trimming and wood-chipping
• Storm sewer jetting
• Excavation
• Asphalt and concrete repair
• Pavement marking

Dallas, TX, US

• Mutli-state dispatch management and analysis.
• As a team, actively managed daily work load across four states.
• Ensured adequate workforce and strategized deployment of appropriately skilled techs to ensure on-time dispatch of customer requests, achieving 96% timely dispatch.
• Collaborated with field teams to improve scheduling and technician profile accuracy.
• Analyzed daily results; planned and implemented process improvements to streamline workflow and increase efficiency.
• Managed network outages, facilitated reporting and regulatory compliance.

Dallas, TX, US

• Customer-facing field technician | Special Services Installation and Repair | Infrastructure Provisioning and Maintenance | Supply Room | Interim Manager.
• Collaborated with project managers, technical support staff, account executives, property owners, and end users to complete daily assigned work and numerous special projects, both individually and as team leader.
• Installed and maintained telecommunications equipment and services: Switch Installation & Provisioning (including DC power), POTS, digital and analog data, ISDN, ADSL, IPDSL, T-1, T-3, OC-3 through OC-192 SONET, WDM.
• Coordinated with NOC during maintenance window operations, trouble-shooting, & fault isolation.
• Managed 30,000 square foot central-hub stock room serving 150+ techs. Placed orders, received shipments, organized inventory, tracked usage, and distributed supplies to technicians.
• Served as interim manager of 17 tech crew for four month period due to supervisor vacancy.

Chicago, Illinois, US

• Broadcast transmitter and satellite downlink operations | digital and analog video recording, playback, and archiving | maintenance of FCC logs
• Ensured FCC regulatory compliance and had final responsibility for quality and content of broadcast signal of three stations (WCIU, WBND, & WFBT).
• Anticipated potential problems, took swift action to correct scheduling, content, or technical issues: received “catch of the month” award for a high-profile save.
• Worked closely with chief engineer to ensure timely equipment maintenance and repair.
• Collaborated with local producers to ensure program quality and broadcast standards.

Addison, IL, US

• Video Production | Studio Operations | Public Relations.
• Produced, shot, & edited video content for the Village of Addison's Community Relations Dept.
• Facilitated equipment checkout and scheduling. Trained residents in equipment operation. Maintained inventory of equipment and related supplies.
• Provided technical instruction and editorial guidance to residents creating public access video content.
• Resolved scheduling conflicts, coordinated and oversaw location and studio shoots, ensured on-time completion of deadline-sensitive projects and programming.
• Worked closely with government agencies, area businesses, and private entities to promote local interests.

Certificate, 240 Hour Commercial Driver'S License Training Program

Television And Video Production

Diploma, General Studies