Service Team Manager, Sales Consultant/Bid Coordinator

Collectively slashed the cost of maintaining, repairing, and cleaning each requisite part of our Fire Department. Acting on maintenance needs for all small and large truck engines and chassis, and small equipment engines and accessories used on each apparatus has been a huge cost savings. Another savings has been maintenance and building upgrades on stations, fire and non-fire related machinery. I delegate and perform all of these duties as needed to maintain a clean, professional, and safe environment. As an integral part of working as maintenance staff, our duties include firefighting, Rescue Operations, HAZMAT Operations and EMS calls that arise during our scheduled shift. •Cut overall maintenance costs by 40%•Helped to create and maintain budgets for the Fire Department to plan and control spending•Learned technical work such as plumbing, electrical, HVAC, construction, and grounds maintenance•Improved on existing experience delegating and leading staff, leading small groups on multiple tasks

Service Manager for Pest Control/Termite Control Team- Directly managed 14+ direct reports and the day to day service operations of a 2.5 million a year branch. Worked under the branch manager which provided guidance and direction for day to day sales operations and had a great working relationship with my team and I. I left for a better opportunity, I recognized this position would stagnate for me if I was in willing to relocate.

•Recruited, hired, trained, and retained a diverse Loss Prevention and Sales workforce.•Top overall profitability and overall impact on P&L through a multichannel approach•Effectively managed business/client relationships, and negotiated •Built client relationships with each account, and negotiated SOP terms, sales agreements, and on time delivery•Planning and Initiation leader in all Loss Prevention/Safety investigations, including outside investigations.•Regional Training coordinator, Loss Prevention And SafetyPosition Eliminated December 21, 2016.

Protected, delivered, and personified the Geek Squad brand, while managing the complexities of a highly mobile workforce. I acted as the advocate for Geek Squad Agents providing district and market-level leadership through decision-making, influencing, and the coaching of store personnel to provide profitability and client satisfaction. In addition, I was the Territory Loss Prevention manager, responsible for overseeing District Loss Prevention Managers over both the stores and the Geek Squad Areas.•Directly supervising 11 employees and indirectly supervising 150+ employees•Lead and executed 150+ multifaceted Loss Prevention investigations including stores, field agents, and outside vendors, oversaw 1500+ investigations to complete conclusion. •Driving total employee experience- Highest employee engagement/satisfaction scores 12 quarters running•Expanding Geek Squad's reach- Averaged 24% growth year over year for 6 years•Top 5% in Operational Efficiency/Profitability 4 years running out of 41 total markets, meeting and exceeding P&L expectations a total of 16 quarters