Joseph M. Email & Phone Number

South Burlington, Vermont

• Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes• Sells tickets, processes ticket changes, creates and books reservations• Ensures FAA, Company and airport regulations are followed• Enforces safety/security measures and protects sensitive zones• Implements standard procedures during overbooked, irregular flights and denied boarding situations.

South Burlington, Vermont

• Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes• Sells tickets, processes ticket changes, creates and books reservations• Ensures FAA, Company and airport regulations are followed• Enforces safety/security measures and protects sensitive zones• Implements standard procedures during overbooked, irregular flights and denied boarding situations.• Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers• Performs other related duties as required

Middlebury, Vermont

•Responsible for checking guests in and out of the Hotel.•Issues room keys, pamphlets, discount cards, etc.•Works in conjunction with the bell staff to assist guests to their rooms..•Arranges transportation for guests.•Computes bills, collects payment and makes change for guests.•Makes coffee in the morning for guests.•Arranges for champagne to be sent to rooms when appropriate.•Runs various reports on the computer for management.•Other duties as assigned.• Taking food and beverage orders from guests• Delivering food and wine• Educating guests on the property• Opening and Closing of the restaurant

Middlebury, Vermont

• Receive checks and post entries into correct accounts• Manage balancing duties akin to currency, coins and checks• Verify dates on ​incoming checks• Ensure that customers’ loan information is processed and maintained appropriately• Receive cash from armored cars and count and verify cash• Verify cashier’s checks• Sort, file and record deposit slips ​• Manage bank vaults to ensure correct cash balances• Provide information to clients regarding bank services• Manage specialized services such as checking and savings accounts• Resolve discrepancies in accounts• Provide account balance information to clients• Accept and process loan payments• Transfer funds at the request of clients• Ensure that the cash drawer is balanced and maintained at all times• Endeavor to cross sell bank’s products

Relays all communication between management and other departments through the radio system and by telephone Full knowledge of all numbers and radio codes Gathers status on all rides, elevators, escalators and other department related information to be presented to the Supervisor upon arrival Creates files for new employees and added their information on all appropriate lists Use MS Word to write reports, documentation for the Leads and Supervisors, observations and letters Creates daily productivity reports for the director and supervisors Never left post until relieved by another Kept info board updated on an hourly basis Deliver all messages and mail to their appropriate destinations Answer multi-lined phones and provided information concerning the Stratosphere property while giving great guest service Create Personal Action Notices (P.A.N.S) for the Human Resources in an event of any employee status change within the department Adjust clock ins and outs in the KRONOS system ensuring every employee was paid the appropriate amount of hours Approve any overtime earned via KRONOS for all Tower, Sky-jump and Ticketing hourly employees Kept calm during emergency situations and relayed communications immediately and completely Filed documents into employee filed and department folders

Business, Management, Marketing, And Related Support Services

Education record