Joseph Roach Email & Phone Number

Onsite management of work force team. Responsible for team production to hit critical weekly milestones. Ensure clear communication to owners, clients, and sub-contractors to maximize timelines. Facilitate material and tool requirements for each project. Perform quality control to ensure client satisfaction.

Bellevue, WA, US

• Ensured proper integration of new product and system upgrades to multiple platforms utilized for provisioning and enabling data services for T-Mobile wireless customers. Developed and ensured team was following.
• Drove team to automate certain test suites for operational acceptance, saving time with repetitive standardized platform tests to ensure readiness.
• Ensured team updated test suites, documentation, and automation scripts based on new architectures and platform changes, reducing time to update subsequent locations for those platforms.

Overland Park, Kansas, US

• Performed highest-tier technical assistance in 24x7 support of various technology platforms to enable Wireless handset Web browsing, data services, and provisioning and authentication services. Team supplied.
• Spearheaded team to emphasize network problem avoidance and fast resolution a core competency by developing an engineering team for wireless web browsing and data platforms into a most efficient and effective.
• Directed efforts to rededicate platform Subject Matter Experts (SME) on tool and documentation development to empower team to focus on preventative methods and tools to lessen possibility of platform outages, improving.
• DroveTier-3 team to build training documentation and host training classes for lower-tier organizations (Tier-1 technicians and Customer Care representatives) on tools to aid in identification and restoration of.
• Implemented plan to utilize Tier-3 team expertise to aid other teams on commonly deployed systems (Load Balancers, DNS, AD, Hardware, and O/S) to assist in trouble identification and resolution, which saved adding.
• Led Tier-3 team to complete cross training of all engineers between legacy GSM and CDMA platforms to better manage platforms and eliminate areas of single-threaded knowledge base and experience, reducing required.

Overland Park, Kansas, US

Created support team for Wireless Network Management Center (WNMC) to perform training development, process documentation, and manage all incoming WNMC projects as well as systems and reporting. Created and ran team responsible for leading WNMC (NOC) on training development, process documentation, and all incoming WNMC projects as well as systems and.

Overland Park, Kansas, US

Performed confidential advisory position to VP of Network Operations, handling tactical and administrative issues, policies, and procedures. Directed efforts to maximize productivity of the VP by limiting need for Executive involvement in non-strategic decision making.

Overland Park, Kansas, US

Customer Support Manager (Distributed Applications Group)Help Desk Supervisor (Enterprise Solutions Center)Project Manager (Campus Technology Operations)