I am an IT Specialist with over 8 years of experience in various IT roles, including Level 2 Deskside Support, Electronic Repair, and Field Technician. I have a solid background in diagnosing and resolving complex technical issues, ensuring optimal system performance, and delivering exceptional customer service. I also have a comprehensive understanding of networking principles, acquired through formal education in Comptia Network+ and Cisco Certified Network Professional certifications.Currently, I work as a Level 2 IT Technical Support at Meijer, where I provide service and support for microcomputers, mobile devices, data communication systems, and network communications. I am skilled in installing, maintaining, configuring, administering, and upgrading Windows operating systems using MECM/SCCM and Active Directory. I am adept at collaborating effectively within cross-functional teams, managing multiple tasks, and adapting to dynamic environments. I am passionate about learning new technologies, concepts, methods, and techniques, and I strive to contribute to organizational success through my technical expertise and problem-solving skills.