Joseph Magliulo Email & Phone Number

Plano, Tx, Us

Overall responsibility for overseeing the people, processes and operations of 6-9 restaurants in one area. Drove excellence in day-to-day operations of assigned restaurants in the market; trained, coached, supported managers; planed and set goals; focused on in-store problem solving/process improvement; set standards; recognized and motivated Restaurant Managers and Restaurant Teams.• Provided overall leadership by partnering with each RGM in the market to deliver profit after controllable expenses, utilized reports to identify opportunities, ensured operational excellence, supported national initiatives, and built sales year over year.• Analyzed P&L reports to identify opportunities in sales, labor, inventory, and semi variables on a continual basis to meet or exceed margin and sales growth targets. • Inspected restaurants to ensure highest OSHA standards, local health & safety codes, company safety and security policy.• Drove customer focused culture by coaching and training staff on effective ways to maintain customer satisfaction rates by resolving customer issues through a timely and effective process. • Ensured complete and timely execution of corporate & local marketing programs.

Plano, Tx, Us

Overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer.• Effectively managed the restaurant within the policies and guidelines of the company, striving for 100% customer satisfaction at all times.• Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.• Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.• Recruited, interviewed, hired, conducted performance appraisals, motivated and trained team members.• Ensured OSHA, local health and safety codes, and company safety and security policy are met.• Ensured complete and timely execution of corporate & local marketing programs.• Championed recognition and motivation efforts.