Joseph Magliulo Email & Phone Number

Plano, TX, US

• Overall responsibility for overseeing the people, processes and operations of 6-9 restaurants in one area. Drove excellence in day-to-day operations of assigned restaurants in the market; trained, coached, supported.
• Provided overall leadership by partnering with each RGM in the market to deliver profit after controllable expenses, utilized reports to identify opportunities, ensured operational excellence, supported national.
• Analyzed P&L reports to identify opportunities in sales, labor, inventory, and semi variables on a continual basis to meet or exceed margin and sales growth targets.
• Inspected restaurants to ensure highest OSHA standards, local health & safety codes, company safety and security policy.
• Drove customer focused culture by coaching and training staff on effective ways to maintain customer satisfaction rates by resolving customer issues through a timely and effective process.
• Ensured complete and timely execution of corporate & local marketing programs.

Plano, TX, US

• Overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations.
• Effectively managed the restaurant within the policies and guidelines of the company, striving for 100% customer satisfaction at all times.
• Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team.
• Recruited, interviewed, hired, conducted performance appraisals, motivated and trained team members.
• Ensured OSHA, local health and safety codes, and company safety and security policy are met.