Joseph Maina Email and Phone Number

• Proactive and reactive monitoring of technology systems, backhaul, servers, Data Center, network infrastructure and computer systems not limited to application and databases;• Providing information on components and services availability, capacity, and performance metrics;• Designing and implementing security measures to protect the network from external and internal threats;• Analyzing and troubleshooting network communications failures and bottlenecks, and developing network RCAs based on the incidents;• Participating in routine service continuity management activities such as backing up and restoration of systems, and disaster recovery activities such as executing system failover scripts;• Participating in network and cybersecurity incident and problem management by troubleshooting any arising incidents, and applying appropriate workarounds;• Understanding information security management and best practices.

• Developing technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks in the Data Center.• Participating in incident management and problem management by providing the first line troubleshooting of incidents arising from monitoring, record incidents and correlating them with the events and apply appropriate workarounds.• Providing information on components and services availability, capacity, and performance metrics.• Communicating and coordinating resolution with other support levels including third party partners and vendors.• Monitoring network performance and troubleshoot problem areas as needed.• Identifying and defining data center security requirements.• Writing comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.• Preparing and documenting security related standard operating procedures and protocols.• Monitor network performance and troubleshoot problem areas as needed.• Conducting research on network products, services, protocols and standards to remain abreast of developments in the networking industry.

Cohort VI.Through which, I was posted to Konza Technopolis Development Authority.