Joseph Maina Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Continuous development of the Sahara FCS system aiming to enhanceits functionality, improve user-friendliness, and deliver superiorperformance.Collaborating with the product team to develop innovative softwaresolutions that can be effectively utilized within the institution and byexternal clients.Writing, testing, and maintain high-quality code to implement thesoftware according to design specifications and user requirements.Implementing security best practices to protect software and data fromvulnerabilities and threats.Engaging with clients to understand their needs, provide technicalsupport, and ensure satisfaction with the software solutions provided.

Nairobi County, Kenya

Delivered prompt and effective technical support to SaharaFCS users, ensuring smooth operation of the platform by quickly responding to queries and resolving technical challenges.Worked closely with the development team to identify, analyze, and address technical issues within the SaharaFCS platform, contributing to the system's continuous improvement.Maintained accurate records of user interactions and technical solutions by documenting and tracking support requests using ticketing systems and other designated toolsContributed to the creation and maintenance of comprehensive support documentation, including knowledge base articles and tutorials, enabling users to resolve common issues independently.Actively participated in training sessions, workshops, and knowledge-sharing activities, enhancing support capabilities and staying updated on new features and functionalities

Designed and implemented a full-stack e-commerce platform using NEXTJS and React.Developed and maintained a web application using React for the front end and Node.js for the back end.Passionate about innovation and driven by a relentless curiosity, I've embarked on a journey of personal projects showcased on my GitHub profile: Link to GitHub https://github.com/MainaJoseph/

Nairobi County, Kenya

Provided primary IT support, offering both in-person and remote assistance.Installed, configured, and upgraded software while troubleshooting network issues.Actively contributed to research, capacity building, and policy creation for strategic government planning.Managed computer hardware maintenance, disposal of computer waste, and contributed to computer acquisition planning.Demonstrated expertise in designing and maintaining websites, with specific involvement in the KIPPRA and KIPPRA conference websites.Acquired proficiency in conceptualizing and crafting innovative fintech software solutions, with a focus on intricate systems such as Enterprise Resource Planning (ERP).

Nairobi County, Kenya

I successfully completed the certification in accordance with the program's requirements and objectives.I participated in various stages of the software development lifecycle.Collaborated with team members on projects and Innovations.Agile Development: Participated in Agile development methodologies such as Scrum or Kanban, including attending stand-up meetings, sprint planning, and retrospective meetings.Research and Innovation: Explored new technologies, tools, and techniques that could improve the development process or enhance the functionality of the software.

Kenya

Upgraded and maintained Kenya's EMR systems, leading two major upgrades from version 16.0 to 18.04 and then from 18.04 to 20.01.Provided on-site support and training for system users.Actively engaged in network maintenance, ensuring optimal system performance.Conducted software upgrades, including Windows OS and MS Office.Performed hardware maintenance and repairs to ensure uninterrupted system functionality.Participated in strategic planning for IoT infrastructure.Led server configurations across all counties and sub-county hospitals.Utilized Linux-based servers, specifically Ubuntu distros, for server configurations.Developed proficiency in shell bash scripting through hands-on experience.Expanded expertise in Linux server configuration through practical application.

Kenya

Provided comprehensive onsite technical support for software and hardware issues.Troubleshooted hardware and network issues, including LAN and WAN challenges.Maintained, assessed, and upgraded software systems within the institution.Seamlessly integrated systems with the county revenue system to ensure smooth operations.Generated and filed reports as part of daily responsibilities.Performed system upgrades and programming tasks.Configured point of sale (POS) systems for enhanced functionality.