Joseph Mapula Email & Phone Number

Houston, TX, US

• I took time to address an injury, using this period to:
• Deepen my understanding of AI applications in product management
• Enhance product management skills through online courses
• Experiment with AI tools to optimize workflows
• Expand my knowledge of behavioral science applications in user-centric designNow fully recovered and energized, I'm ready to apply this expanded skill set to create innovative, impactful products.

Houston, Texas, US

• Crafted data products for clients, curating tools, ETL processes, and resources based on metrics, goals, and user interviews
• Collaborated with cross-functional teams to identify and resolve critical data blockers, improving overall operational efficiency by an estimated 20% and reducing time-to-insight for key business metrics used in.
• Implemented Agile methodologies to facilitate collaboration, removing bottlenecks across previously siloed teams
• Created and maintained a prioritized backlog, effectively managing tickets to meet client goals
• Spearheaded a comprehensive data architecture analysis with 3 teams, resulting in a 70% increase in organizational knowledge clarity and a 66% reduction in new team member onboarding time
• Collaborated with data engineering team and non-technical users to develop a data governance framework, improving data quality by 30% and enabling more accurate decision-making across the organization

Houston, Texas, US

• Served as the company's first Product Manager working with all teams to build the best product possible and reduce barriers to managing cybersecurity risk assessments for critical industries
• Led development of 10+ technical products and features, expanding client base by 300% from Seed to Series-A funding through cross-functional collaboration with engineering, marketing, sales, customer success, and.
• Worked directly with technical users to understand complex needs and synthesize into requirements for new features resulting in securing a Fortune 10 client/partner during Series-A fundraising
• Spearheaded AI-based classification model research, projecting 15% reduction in module implementation time
• Improved user experience by reducing manual process time by 57% through creation of automation features
• Optimized Agile development processes, decreasing mid-sprint clarifications by an estimated 50%

• Collaborated with a small-business CEO and a diverse team of 5 to develop cross-training plans for company reorganization, minimizing the impact of attrition in a high turnover industry
• Improved operational agility by learning different jobs to facilitate training and understanding, demonstrating adaptability and commitment to continuous learning

Mclean, VA, US

• Functioned as a de facto Associate Product Manager for B2B POS web app processing $10B+ annually
• Redesigned the KPI tracking process, increasing automation and reducing time spent on reporting by 70% while improving clarity of metrics for data-driven decision-making
• Conducted 30+ user interviews, synthesizing findings to inform user-centered improvements to product roadmap and increase user satisfaction by 15%
• Developed and maintained a product metrics dashboard, providing insights that allowed data-driven decision-making

Mclean, VA, US

• Revamped onboarding process based on user pain points and feedback, resulting in an estimated 30% reduction in time-to-productivity for new users
• Co-led 4 trainings of 30+ users for high-profile clients, receiving stellar feedback (4.8/5 ratings) and improving product adoption rates
• Streamlined adoption of new software release by 50% of user base (5,000+ users) by developing and implementing a data-driven outreach and implementation strategy

Bethesda, Maryland, US

• Complete business case studies and intensive projects to hone analytical, quantitative and communication skills
• Participate in four national conferences hosted by industry leaders, such as Citi, Google, Credit Suisse, Deloitte and Target

Austin, Texas, US

• Identified opportunities for strategic planning, process performance improvement, and new business lines while working with a diverse group ranging from Directors to Dock-workers and rehabilitated convicts
• Developed inventory visualization dashboard and optimized warehouse tracking practices in Excel by observing top-down transfer of information, improving data management, and identifying theft of high cost goods worth.
• Researched fluctuating markets for commodities to establish sale prices for weekly bulk orders (35-40,000lbs/sale)

• Directed company communications with non-profit client’s CEO on site to improve client relations and expedite projects
• Outlined the framework for a social media department by researching competitors and conducting gap analyses to improve communication with younger audiences
• Solicited $3,000 in donations for a client’s project from local businesses, reducing costs by 47% and initiated relationships for repetitive event sponsorships

Houston, TX, US

• Collaborated with the Houston Zoo on a cross-functional, 5-person team to design a tailored Giraffe feeder with <$500 budget
• Researched current feeding systems, processes, regulations, and issues leading to an innovative design eliminating previous life-threatening safety concerns for both employees and giraffes

Bachelor Of Arts (Ba), Mathematical Economic Analysis And Psychology

Data Analyst Nanodegree, Data Analysis