Joseph Marrow Email & Phone Number

Memphis Metropolitan Area

Deliver an outstanding Client satisfaction factor to multiple business Client’s who utilize Allied Universal Security services. Build long-term meaningful Client relationships and effectively interact and serve as a motivational influence with employees that provide security services for approximately thirty (30) separate Client sites, many of which include Fortune 500 companies. Serve as the liaison spokesperson between Allied Universal and the Client / Customer via conducting highly strategic face-to-face meetings with Client VP’s, HR Directors, Facilities Managers and Quality Assurance Managers. Establish the tone, direction and client-specific plan for agreed-upon high level security service expectations. Work with all Allied team members, GM, Director of Operations, Operation Managers and Shift Supervisor’s to ensure all security services are delivered in a quality and cost-effective manner.

Memphis, Tennessee, United States

Plan, organize and implement security protection protocol activities to ensure a safe environment on all Hospital campus premises. Respond to emergency assistance situations involving combative patients and visitors. Assure the day-to-day security department operations run smoothly and efficiently within established Hospital policy and procedure guidelines. Manage security Officer’s skill set development and potential for career advancement. Conduct face-to-face job interviews to prospective security’s Officer applicants and make decisions on potential job offers. A wide variety of other tasks include employee scheduling, payroll, training, coaching and mentoring, employee counseling and corrective action issuance via a disciplinary matrix standard and completing yearly employee evaluations. Plan and participate in mock security drill exercises to enhance security Officer and department performance level. Formulate short and long-term performance goals for the security department. Oversee security Officer’s in the verbal de-escalation process when encountering irate individuals on Hospital premises. Personify a friendly and customer focused positive demeanor with all individuals on Hospital properties with ultimate objective to promote a safe, professional and strong public relations persona to everyone.

Jackson, Tennessee, United States

Responsible for protecting human life and property assets. Duties included highly proactive foot and mobile patrol law enforcement, conducting criminal, traffic accident and personal injury investigations, monitoring closed-circuit television (CCTV) video surveillance system for suspicious activity, medical emergency coordination, establishing community relations, traffic and parking services, providing armed escorts for University Bank deposits, and promoting and instituting effective crime prevention programs. Orchestrated crowd and traffic control plans for large public Campus event gatherings. Taught personal safety awareness and basic self-defense presentations to Students and Faculty. Coached, mentored and developed contract security Officers that assisted Campus certified Police Officer’s. Conducted campus-wide safety and security audits to circumvent potential safety and security hazards. Conducted mock active shooter, fire drills and mass-causality training scenario exercises with students and Faculty. Conducted large public speaking meetings with students and Faculty.

Greater Memphis Area

Directed security personnel involved in establishing, promoting, maintaining, and improving security and property protection programs by performing duties personally or through subordinate supervisors. Served as the site’s primary Facility Security Officer (FSO) as required by Maritime Transportation Security Act (MTSA) Federal regulations. Managed and interacted daily with all members of a contracted security guard company, comprised of 24/7 security services on three rotational shifts. Conducted daily security Staff meetings with security Account Manager and shift Supervisors. Conducted and participated in weekly meetings with a cross-functional team of Valero senior executive Managers. Prepared highly detailed and informative monthly reports addressing all potential and existing security or generalized facility safety issues. Conducted numerous public speaking forums to Valero employees and outside Contractors. Served as the official Memphis Valero security liaison spokesperson referencing all security matters involving local, State and Federal entities.

Greater Memphis Area

Simultaneously managed commissioned Police Officers and Civilians in the highly trained and specialized Uniform Patrol Crime Scene Investigation Unit (CSI). Supervisory responsibilities also included a CSI Administrative Assistant Secretary, a Civilian Latent Print Examiner Division and Vehicle Impound Lot operation. During my career, served in a Criminal Investigator role after attaining the rank of Sergeant and in a uniform patrol Police Officer position. Thoroughly investigated a plethora of misdemeanor and felony criminal incidents involving people and property, from case inception to case resolve solvability. Served as a Field training Officer (FTO) to new Police Officer’s, and newly promoted Criminal Investigators and Police Lieutenant’s. Served as a member on the highly specialized Crisis Intervention Team (CIT). Performed a wide variety of other tasks such as employee scheduling, payroll, recruiting and training. Conducted numerous public speaking meetings to a variety of Citizen and Business groups.

Police Officer Training

Completed a rigorous nineteen (19) week Police Academy at the Memphis Police Training Academy. The physical and cognitive training.

Acquired 73 Credit Hours

Acquired 47 Credit Hours

High School Diploma