Joseph Masters Email & Phone Number

South San Francisco, California, US

• SAP Certified Application Associate - SAP SuccessFactors - Application Consultant
• Leverage SAP tools, services, methodologies and best practices to support successful implementations and integrations with SuccessFactors
• Leverage SAP tools, services, methodologies and best practices to ensure that the customer’s SAP solution runs with optimal level of performance, stability and data consistency
• Build trusted relationships with customer’s senior/strategic management, business and IT teams to deliver the SAP Enterprise Support portfolio in alignment with the SAP Enterprise Support and Preferred Care charter
• Understand the customer’s technical environment including key configuration elements and drive technical escalations and coordinate key resources in the escalation process.
• Instigate and oversee processes that drive internal teams to provide relief for customers facing critical situations and minimize the risk of core business interruption.

Bonita Springs, Florida, US

• Lead solution architect for cloud hosted enterprise asset management software company responsible for understanding client goals and driving project success through complex problem solving and in-depth technical and.
• Broad knowledge of transforming business requirements into functional specification
• Assist and educate clients through all stages of configuration, strategic planning, implementation, business process re-engineering, industry best practices and functionality throughout their entire life-cycle
• Identify new revenue opportunities with existing customer base by pinpointing unmet needs
• Assist Senior E-Learning Manager in testing new releases and development of online e-learning portal
• Use Salesforce and Excel for client management and measurable as well as data import and report development

Bonita Springs, Florida, US

• Consult on product application with Account Manager and Client to deliver the functionality requested
• Re-engineer software to meet the requirements requested by the Client
• Advise and educate Team Members on effective strategies for software application
• Identify trends for new functionality and present to management team for upcoming developments and releases

Bonita Springs, Florida, US

• Manage portfolio of 300 plus clients of various industries and subscription levels with 90% retention rate
• Facilitate and lead projects to successfully integrate the eMaint solution with larger ERP systems
• Enable customer success to ensure expectation are exceeded and retention is maintained with upsell opportunity
• Manage and drive corporate initiative for clients expanding the eMaint solution within their organization
• Sandler innovative sales and leadership training, Gainsight training for customer success and retention
• Manage upsell pipeline by identifying unmet needs, providing solutions and generating revenue

Bonita Springs, Florida, US

• Supported software application for end users in web based environment to include testing of new features
• Identified and communicated solutions to issues reported by end users through analysis and troubleshooting

Bonita Springs, Florida, US

• Engaged clients through inside and outside sales funnel
• Served as first point of contact for business to business transactions
• Responsible for building relationships with hundreds of new clients while developing a vision for their goals
• Worked with leadership to evolve strategies for growth and development in identifying new market opportunities