Joseph Masters Email & Phone Number

South San Francisco, California, Us

• SAP Certified Application Associate - SAP SuccessFactors - Application Consultant• Leverage SAP tools, services, methodologies and best practices to support successful implementations and integrations with SuccessFactors• Leverage SAP tools, services, methodologies and best practices to ensure that the customer’s SAP solution runs with optimal level of performance, stability and data consistency• Build trusted relationships with customer’s senior/strategic management, business and IT teams to deliver the SAP Enterprise Support portfolio in alignment with the SAP Enterprise Support and Preferred Care charter• Understand the customer’s technical environment including key configuration elements and drive technical escalations and coordinate key resources in the escalation process.• Instigate and oversee processes that drive internal teams to provide relief for customers facing critical situations and minimize the risk of core business interruption. • In Production Down or Go Live endangered situations, act as De-escalation liaison, collaborating with the Mission Critical Support Back office or the Mission Control Center, the customer and any other parties involved.• Enable both consumption and adoption of SuccessFactors platform to optimize client usage and success

Bonita Springs, Florida, Us

• Lead solution architect for cloud hosted enterprise asset management software company responsible for understanding client goals and driving project success through complex problem solving and in-depth technical and industry/organizational experience • Broad knowledge of transforming business requirements into functional specification• Assist and educate clients through all stages of configuration, strategic planning, implementation, business process re-engineering, industry best practices and functionality throughout their entire life-cycle• Identify new revenue opportunities with existing customer base by pinpointing unmet needs• Assist Senior E-Learning Manager in testing new releases and development of online e-learning portal• Use Salesforce and Excel for client management and measurable as well as data import and report development• Identify trends for new functionality and present to management team for upcoming developments and releases• Point of contact/instructor for annual company learning conferences and monthly educational seminars• Project Management• Account Management

Bonita Springs, Florida, Us

● Consult on product application with Account Manager and Client to deliver the functionality requested● Re-engineer software to meet the requirements requested by the Client● Advise and educate Team Members on effective strategies for software application ● Identify trends for new functionality and present to management team for upcoming developments and releases

Bonita Springs, Florida, Us

● Manage portfolio of 300 plus clients of various industries and subscription levels with 90% retention rate ● Facilitate and lead projects to successfully integrate the eMaint solution with larger ERP systems● Enable customer success to ensure expectation are exceeded and retention is maintained with upsell opportunity● Manage and drive corporate initiative for clients expanding the eMaint solution within their organization ● Sandler innovative sales and leadership training, Gainsight training for customer success and retention● Manage upsell pipeline by identifying unmet needs, providing solutions and generating revenue● Team leader and trainer for customer success manager to ensure success with clients and personal growth

Bonita Springs, Florida, Us

• Supported software application for end users in web based environment to include testing of new features• Identified and communicated solutions to issues reported by end users through analysis and troubleshooting

Bonita Springs, Florida, Us

• Engaged clients through inside and outside sales funnel• Served as first point of contact for business to business transactions• Responsible for building relationships with hundreds of new clients while developing a vision for their goals• Worked with leadership to evolve strategies for growth and development in identifying new market opportunities