Joseph Matteo Email and Phone Number
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I am a driven senior executive with a record “backed by delivery” for elevating organizational productivity, capability, performance, and competitive positioning. I value digital innovation with a focus on i) building cross-functional relationships, ii) robust storytelling, and iii) leading with an end-to-end ownership mindset. Deep experience as a "go-to" for executive leadership to identify issues, address problems, and provide solutions designed to increase customer value while reducing organizational expenses. My key areas of expertise include 1) Customer Experience & Digital Strategy, 2) Operations Efficiency, Performance Optimization, and Process Improvement, 3) Cross-Functional Delivery & Deployment, and 4) Relationship Building & Storytelling.
Transformco
View- Website:
- transformco.com
- Employees:
- 772
-
Head Of Customer And Service Provider ExperienceTransformcoPhiladelphia, Pa, Us -
Vice President, Customer Experience Strategy & OperationsComcast Aug 2021 - PresentPhiladelphia, Pennsylvania, United StatesPromoted from Executive Director (2021-2023) to Vice President (2023-Current) with CX ownership to achieve “best in class” perception of performance reliability as defined by J.D. Power, driven by Net Promoter System (NPS) insights, and validated by machine-level telemetry. Galvanize cross-functional coalitions and leverage reporting to identify enhancements that meet senior executive goals. Drive “hero” experiences designed to benefit how customers rate reliability of their products and services. -
Executive Director, Strategic Initiatives & Field OperationsComcast Mar 2016 - Aug 2021Philadelphia, Pennsylvania, United StatesGrew from Director (2016-2018) to Senior Director (2018-2020) before advancing to Executive Director (2020-2021) with oversight of “mission-critical” operational improvements. Owned end-to-end delivery of high-priority initiatives focused on i) increasing Field Technician productivity through deployment of new digital toolsets, and ii) exceeding budgeted Field Operations cost reductions by minimizing avoidable expenses. Managed seven (7) people and coordinated matrix-managed personnel from up to 30 teams. -
Manager, Technology Assurance & Advisory ServicesComcast Jan 2010 - Mar 2016Philadelphia, Pennsylvania, United StatesAdvanced from Senior Consultant (2010-2014) to Manager (2014-2016). Ensured compliant technology operations across core functions, critical platforms, and key network monitoring / incident management capabilities. Partnered with senior leadership from Business Units, Legal, and Operations to develop robust audit plans involving network architecture, telecommunications regulations, and governance of third-party mechanisms. Accountable for scope creation, delivery of testing framework / findings, communication of final ratings to executive management, and deployment of remediation plans. -
Consultant, Technology AdvisoryPwc Aug 2008 - Nov 2009Philadelphia, PaCollaborated with client management from key customer-facing industries (Telecommunications, Pharmaceutical, and Construction) to identify potential problems and recommend solutions that increase level of protection across core business processes (e.g., Sales, Purchasing, HR, IT, Insurance/Risk Management, and Construction). Extensive work with penetration testing to identify security issues and advise management on resolution.
Joseph Matteo Skills
Joseph Matteo Education Details
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Information Systems
Frequently Asked Questions about Joseph Matteo
What company does Joseph Matteo work for?
Joseph Matteo works for Transformco
What is Joseph Matteo's role at the current company?
Joseph Matteo's current role is Head of Customer and Service Provider Experience.
What is Joseph Matteo's email address?
Joseph Matteo's email address is jm****@****ail.com
What schools did Joseph Matteo attend?
Joseph Matteo attended Drexel University.
What skills is Joseph Matteo known for?
Joseph Matteo has skills like It Audit, Pci Dss, Security, Information Security, Information Security Management, It Strategy, Penetration Testing, Vulnerability Assessment, Cisa, Sarbanes Oxley Act, Vulnerability Management, Governance.
Who are Joseph Matteo's colleagues?
Joseph Matteo's colleagues are Chris Reckling, Nataly Hernandez, Jesse Kewere, Maurine Lucas, Malea Davis, Amarnath Reddy, Remya Mohanachandran.
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