Joseph Matteo

Joseph Matteo Email and Phone Number

Head of Customer and Service Provider Experience @ Transformco
Philadelphia, PA, US
Joseph Matteo's Location
Philadelphia, Pennsylvania, United States, United States
Joseph Matteo's Contact Details

Joseph Matteo work email

Joseph Matteo personal email

About Joseph Matteo

I am a driven senior executive with a record “backed by delivery” for elevating organizational productivity, capability, performance, and competitive positioning. I value digital innovation with a focus on i) building cross-functional relationships, ii) robust storytelling, and iii) leading with an end-to-end ownership mindset. Deep experience as a "go-to" for executive leadership to identify issues, address problems, and provide solutions designed to increase customer value while reducing organizational expenses. My key areas of expertise include 1) Customer Experience & Digital Strategy, 2) Operations Efficiency, Performance Optimization, and Process Improvement, 3) Cross-Functional Delivery & Deployment, and 4) Relationship Building & Storytelling.

Joseph Matteo's Current Company Details
Transformco

Transformco

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Head of Customer and Service Provider Experience
Philadelphia, PA, US
Website:
transformco.com
Employees:
772
Joseph Matteo Work Experience Details
  • Transformco
    Head Of Customer And Service Provider Experience
    Transformco
    Philadelphia, Pa, Us
  • Comcast
    Vice President, Customer Experience Strategy & Operations
    Comcast Aug 2021 - Present
    Philadelphia, Pennsylvania, United States
    Promoted from Executive Director (2021-2023) to Vice President (2023-Current) with CX ownership to achieve “best in class” perception of performance reliability as defined by J.D. Power, driven by Net Promoter System (NPS) insights, and validated by machine-level telemetry. Galvanize cross-functional coalitions and leverage reporting to identify enhancements that meet senior executive goals. Drive “hero” experiences designed to benefit how customers rate reliability of their products and services.
  • Comcast
    Executive Director, Strategic Initiatives & Field Operations
    Comcast Mar 2016 - Aug 2021
    Philadelphia, Pennsylvania, United States
    Grew from Director (2016-2018) to Senior Director (2018-2020) before advancing to Executive Director (2020-2021) with oversight of “mission-critical” operational improvements. Owned end-to-end delivery of high-priority initiatives focused on i) increasing Field Technician productivity through deployment of new digital toolsets, and ii) exceeding budgeted Field Operations cost reductions by minimizing avoidable expenses. Managed seven (7) people and coordinated matrix-managed personnel from up to 30 teams.
  • Comcast
    Manager, Technology Assurance & Advisory Services
    Comcast Jan 2010 - Mar 2016
    Philadelphia, Pennsylvania, United States
    Advanced from Senior Consultant (2010-2014) to Manager (2014-2016). Ensured compliant technology operations across core functions, critical platforms, and key network monitoring / incident management capabilities. Partnered with senior leadership from Business Units, Legal, and Operations to develop robust audit plans involving network architecture, telecommunications regulations, and governance of third-party mechanisms. Accountable for scope creation, delivery of testing framework / findings, communication of final ratings to executive management, and deployment of remediation plans.
  • Pwc
    Consultant, Technology Advisory
    Pwc Aug 2008 - Nov 2009
    Philadelphia, Pa
    Collaborated with client management from key customer-facing industries (Telecommunications, Pharmaceutical, and Construction) to identify potential problems and recommend solutions that increase level of protection across core business processes (e.g., Sales, Purchasing, HR, IT, Insurance/Risk Management, and Construction). Extensive work with penetration testing to identify security issues and advise management on resolution.

Joseph Matteo Skills

It Audit Pci Dss Security Information Security Information Security Management It Strategy Penetration Testing Vulnerability Assessment Cisa Sarbanes Oxley Act Vulnerability Management Governance Information Technology Network Security Computer Security Enterprise Risk Management Itil Disaster Recovery Security Audits

Joseph Matteo Education Details

Frequently Asked Questions about Joseph Matteo

What company does Joseph Matteo work for?

Joseph Matteo works for Transformco

What is Joseph Matteo's role at the current company?

Joseph Matteo's current role is Head of Customer and Service Provider Experience.

What is Joseph Matteo's email address?

Joseph Matteo's email address is jm****@****ail.com

What schools did Joseph Matteo attend?

Joseph Matteo attended Drexel University.

What skills is Joseph Matteo known for?

Joseph Matteo has skills like It Audit, Pci Dss, Security, Information Security, Information Security Management, It Strategy, Penetration Testing, Vulnerability Assessment, Cisa, Sarbanes Oxley Act, Vulnerability Management, Governance.

Who are Joseph Matteo's colleagues?

Joseph Matteo's colleagues are Chris Reckling, Nataly Hernandez, Jesse Kewere, Maurine Lucas, Malea Davis, Amarnath Reddy, Remya Mohanachandran.

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