Joseph M. Email & Phone Number

Ocala, Fl

Spearheaded the rebranding and transformation of Stay & Save Extended Stay into Ocala Suites, achieving a remarkable increase in profitability of over 75% within a year.Managed comprehensive operational activities, including front desk operations, housekeeping, maintenance, and security, optimizing overall hotel performance and guest satisfaction.Led talent acquisition and staffing strategies, efficiently filling vacancies with highly skilled professionals and fostering an environment of excellence.Elevated guest retention and satisfaction levels by swiftly addressing inquiries and resolving any issues, reinforcing the brand's commitment to exceptional service.Boosted brand visibility and presence through strategic marketing, advertising, and SEO tactics, significantly increasing market penetration and awareness.Successfully built an advanced hotel website from the ground up, featuring seamless booking capabilities for improved guest experience. Overcame a major challenge swiftly by introducing a temporary site within ten days after the original was unexpectedly deleted, ensuring uninterrupted direct bookings and demonstrating exceptional resilience and strategic problem-solving skills.Innovated the guest management process by implementing a new property management system, which served as the operational core for reservations, check-ins/check-outs, and room management.Achieved substantial cost savings by negotiating with a new payment processing vendor, reducing processing fees by $30K, and enhancing financial efficiency.Successfully enhanced the revenue stream of Ocala Suites, escalating monthly revenue from $40k to over $82k through strategic restructuring of business operations.

Deland, Florida, United States

Hyundai Of Central Florida; Clermont, FLHyundai Of Louisville; Louisville, KYHonda World; Louisville, KYVenice Toyota; Venice, FLGettel Hyundai of Lakewood;Recognized as the top-ranked sales grosser within the district for the Asbury Automotive Group and Hyundai USA, demonstrating exceptional sales prowess and achievement. Consulted clients on complex dealership matters, terms, and issues, providing expert guidance and strengthening customer trust and loyalty. Established strong rapport with prospective customers by assessing specific vehicle-related needs and inquiries, leading to personalized service and enhanced customer satisfaction.Promoted and presented vehicles perfectly aligned with customer preferences, significantly enhancing the buying experience and customer engagement.Negotiated and closed client deals effectively, establishing continuous revenue streams and surpassing sales targets through skilled deal-making.Managed online leads efficiently and initiated over 40 cold calls daily, significantly expanding the customer base and generating substantial sales leads.Converted new walk-in and service customers into new sales clients through attentive service and knowledgeable advice, significantly enhancing conversion rates.Exceptionally achieved a #2 ranking among sales staff by consistently selling an average of 16 vehicles per month, demonstrating outstanding sales proficiency and product knowledge.Consistently received high customer satisfaction scores on Hyundai CXI surveys, complemented by numerous 5-star Google ratings, reflecting superior customer service and engagement skills.Proactively initiated follow-ups to maintain communications with new and existing customers, fostering strong relationships and enhancing customer loyalty.Diligently completed multiple Hyundai-certified trainings to meet and exceed certification requirements, showcasing a commitment to professional development and expertise in the automotive field.

North Port, Fl

Innovative in heading the operations of a property management and investment business, markedly boosted operational efficiency and portfolio value.Strategic implementation of marketing strategies significantly elevated sales and leases of residential properties, demonstrating acumen in promoting real estate assets.Analytical approach to conducting cash flow analysis and deal structuring tasks resulted in enhanced profitability and investment returns.Thoroughly inspected facilities, grounds, and equipment, ensuring high maintenance and repair standards and safeguarding asset value.Proactively setting up property tours for prospective buyers and tenants, increasing property visibility and occupancy rates.Skilled negotiation and administration of service contracts, including large-scale repair and remodeling projects, achieved cost efficiency and property enhancement.Responsible for bookkeeping, file management, and appointment scheduling tasks, maintaining impeccable organizational effectiveness.Diligent investigation of tenant disturbances and violations preserved community standards and tenant satisfaction.Demonstrated expertise in leveraging market data and real estate trends to strategically acquire and optimize residential properties, significantly enhancing the investment portfolio's value and yield.Pioneered innovative tenant retention programs that increased long-term leases and reduced turnover rates, driving consistent revenue streams and bolstering investor confidence.

Business Administration, General

General Requirements (Prerequisite/General Studies)