Joseph Mcdonnell

Joseph Mcdonnell Email and Phone Number

Exploring exciting opportunities
Joseph Mcdonnell's Location
Duluth, Minnesota, United States, United States
Joseph Mcdonnell's Contact Details

Joseph Mcdonnell work email

Joseph Mcdonnell personal email

n/a
About Joseph Mcdonnell

Joseph Mcdonnell is a Exploring exciting opportunities.

Joseph Mcdonnell's Current Company Details

Exploring exciting opportunities
Joseph Mcdonnell Work Experience Details
  • Four Winds Interactive
    Customer Experience Enablement Trainer
    Four Winds Interactive May 2022 - May 2023
    - Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.- Created and maintained comprehensive customer success documentation for internal and external use.- Worked with Product Management, Sales and other internal teams to identify and create training for Customer Success Team.- Developed methods to identify target areas of need based on customer success metrics as well as gaps in current knowledge on team.
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  • Workiva
    Team Manager - Customer Success
    Workiva Jun 2019 - May 2022
    Ames, Iowa
    - Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.- Streamlined internal processes to optimize team efficiency and deliver faster results to clients.- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.- Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.- Leveraged CRM tools to manage all aspects of the customer journey, increasing visibility into each account's status and progress towards goals.
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  • Workiva
    Senior Customer Success Manager
    Workiva Apr 2018 - May 2022
    United States
    - Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.- Minimized churn rate by proactively identifying at-risk customers and implementing targeted intervention strategies.- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.- Ensured accurate forecasting by regularly updating CRM systems (Salesforce, Gainsight, Jira, Zendesk) with up-to-date information on all accounts managed.
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  • Workiva
    Customer Success Manager
    Workiva Sep 2017 - Apr 2018
    United States
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  • Moose Lake Community School
    Educator
    Moose Lake Community School Sep 2010 - Jun 2017
    -Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.-Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.-Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.-Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.-Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.-Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
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Joseph Mcdonnell Education Details

Frequently Asked Questions about Joseph Mcdonnell

What is Joseph Mcdonnell's role at the current company?

Joseph Mcdonnell's current role is Exploring exciting opportunities.

What is Joseph Mcdonnell's email address?

Joseph Mcdonnell's email address is jo****@****iva.com

What schools did Joseph Mcdonnell attend?

Joseph Mcdonnell attended University Of Arkansas, University Of Wisconsin-Superior.

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