Serve as point person supporting two sales representatives covering Eastern region of 12 states and DC. Oversee the development and execution of the day-to-day organization of Eastern regional sales support. Quote rates to assigned list of 22 major accounts.Provide total follow-up on 95% of all rate quotes within one hour, far exceeding expectations. Improved region’s overall sales productivity as governed by the CRM solution, generating new business opportunities and making key information available to customers.Conduct analysis of rate quote data to identify and differentiate high quote-to-booking-ratio customers, thereby helping determine time and territory management for sales reps.Enhanced the training function to improve the customer journey and advance sales efficiencies; oversee staff participation in training initiatives, including CRM, e-Commerce, and Power BI. Prepare customer RFQs; negotiate and manage customer service contracts.

Quote competitive, profitable rates by researching NYK cost structures within department goals.Ensured regional business goals for lift and margin were met; worked on departmental reports and statistics.Monitor overall vessel performance; monitor North America bookings and equipment flows.Perform profitability analysis of account base including analysis of vessel and equipment utilization.Provide customer service and documentation for pricing and interpretation of tariffs and service contracts.

Assisted in the development of the Domestic Equipment Repositioning Program, implemented to further reduce empty container repositioning expenses; established corporate SOPs for the program.Reduced the amount of outstanding collections by $1.4M, utilizing an organized follow-up process system.Maximized the empty releases to the domestic vendors for additional cost savings.Performed thorough audit of domestic vendors’ invoices, ensuring complete accuracy in billing charges.

Oversaw operations to ensure containers moved inland with the most cost-efficient routings.Negotiated cost effective drayage rates with trucking companies, resulting in increased financial savings.Communicated with Regional Traffic Managers to promptly resolve any drayage issues.Identified cost savings initiatives, related to inland transportation operations. Ensured Standard Operating Procedure for Trucker nomination was followed, approved Customer Nominated Trucking Companies, based on competitive trucking costs.

Positioned surplus equipment from United States East Coast ports to Asia via vessel on a weekly basis.Analyzed empty rail costs for operational efficiency, positioning containers from surplus areas to demand locations within the United States and Canada.

Managed Intermodal Operations for North America.

Oversaw operations for efficient management of empty surplus containers throughout the US and Canada.Efficiently directed the flow of empty containers from U.S. interior hubs to both the East and West coasts, for empty positioning to foreign ports.

Positioned container surplus from the Mid-West and Gulf regions for this British/Dutch steamship line. Promoted from Intermodal Coordinator