Joseph Melilli Email & Phone Number

University Park, Illinois, United States

. Work directly with clients to configure and implement self-service and mobile products such as CSR24, Applied Mobile, MobileInsured, Applied Marketing Automation, and Indio
· Proactively identify and set client expectations for projects
· Monitor project process through continuous communication with clients and internal departments
· Provide a strong and personalized customer service experience
· Assist clients with making product related configuration decisions
· Act as the first line of technical support during the implementation cycle for clients
· Work with a variety of clients that are both new system setups as well as those merging with existing clients
· Develop and maintain excellent knowledge of company products, usage, features, etc.
· Assist in maintaining company system(s) and company records of client information

University Park, Illinois, United States

-Troubleshoot TAM General, TAM General Platinum, and Epic General issues-Obtain an average External Quality Check of at least 9.25/10-Teach new hire classes-Monitor for the department and provide accurate assistance-Take ownership of supervisor level calls to restore client satisfaction-Assist agencies with migrating from TAMOnline or TAM Private Cloud to LAN TAM-Troubleshoot issues with email (POP3, Exchange/Hosted Exchange, IMAP)-Lead and assist with projects-Tier 2 tech- troubleshoot and maintain cases in the TAM General backline queue-Perform other duties as needed

University Park, Il

-Provide effective, efficient, and empathetic customer service in a professional manner -Take Real Time calls, as well online chats -Obtain an average External Quality Check of at least 9.25/10-Teach, write, and/or update documentation, including Knowledge Base articles-Mentor Associate Technicians-Assist agencies with corrupted data-Troubleshoot failed software upgrades -Troubleshoot issues with email (POP3, Exchange, IMAP, Barracuda)-Lead and assist with projects-Perform other duties as needed

Orland Park, Illinois

-Assist with opening and closing the library’s Adult Services department-Sort and shelf library materials-Make sure library materials are organized-Perform other duties as needed

Crete, Illinois

-Observe, assist, and teach various disciplines -Implement lesson plans that are interdisciplinary -Administer examinations-Facilitate classroom management-Perform other duties as needed