Joseph Mellen Email and Phone Number

• Responsible for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards.• Directly supervises all unit management, indirectly supervises non-exempt employees during the hours of restaurant operation; directly accountable for all administration and operations, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.• Responsible for achieving plan profit levels while ensuring maximum guest satisfaction.Plans and analyzes unit's manpower, ensuring sufficient development and training of all employees, including management.• Ensure that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to all established procedures, performance standards, and specifications•• Ensured the unit's compliance with productivity and service standards with a sufficient number of well-trained and productive employees.• Ensure proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.• Ensured that inventory levels for both food and non-food items were properly maintained in accordance with company guidelines through correct ordering procedures and efficiency usage and yield application.• Accountable for accurate financial data to include payroll, cash and receipts, productivity food costs, security of funds, and operating expenses; prepares and reviews financial reports. • Directly and honestly addresses issues resolves conflicts and seeks opportunities for improvement.

• Worked to develop restaurant operating plans supportive of company and market strategies which will achieve business growth (sales and profit) and guest satisfaction.• Planned, scheduled, and analyzed a unit's staffing, including future management needs, ensuring sufficient development and training of all employees.• Ensured that all menu items were prepared and served in accordance with Brand Standards.• Maintained proper inventory levels for both food and nonfood items in accordance with company guidelines using correct ordering procedures and efficient usage and yield application.• Ensured guest satisfaction by directing the operational execution of proper service in a clean and pleasant environment.• Responsible for maintaining and upholding compliance with all applicable local, state, and federal laws and regulations in the restaurant.• Ensured that proper management procedures and practices for the facility and equipment were adhered to through preventive maintenance, energy conservation, repairs, and security measures and that safety and sanitation requirements were met. Meets all food safety standards.• Embodied, always promoted, and teaches company values and policies in all aspects of restaurant operations, with a strong focus on Safety...• Managed controllable expenses focusing on labor standards, cash, R & M, food costs, and other operating expenses. Analyzed financial reports and developed and implemented plans for areas needing improvement.• Maintained awareness of local market trends, competitive stance, and opportunities. Selected and implemented appropriate local restaurant marketing programs.• Strong leadership skills and a high level of flexibility

• Overseeing all aspects of operations at the restaurant level, including hiring and training employees, developing employee relationships, and ensuring that standards are met for food quality, cleanliness, and guest satisfaction.• Developed, Coached and cross-trained junior managers and employees for success. Provided ongoing feedback to help them improve their skills used corrective action plans as needed.• Analyze various metrics to run a lean and smooth restaurant.• Inventory management including waste control measures.• Pro-actively ensured that all stores stayed in compliance with McDonald's safety and security standards and followed all Federal and State labor and workplace laws.• Created accurate P&L statements to achieve high profit after controllable.• Conflict resolution between employees and managers• Collaborating with other managers on operational issues such as scheduling shifts, hiring new employees, and planning work schedules• Leading by example by demonstrating a commitment to the organization’s mission and values by acting ethically and adhering to best practices in all situations