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Extensive Engineering, Technical and Process experience combined with award winning Global Project management skills leading cross functional teams of internal organizations and external supplier relationships to continually exceed expectations.
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Global Program ManagerDell Technologies Mar 2016 - Aug 2024Austin, Texas, United StatesSales Tools and Technology support for Global Retail• Admin, architect and developer for Retail instance of Salesforce. Managed the complete redesign from a basic approval tool to a fully integrated Retail solution.• Implemented dozens of new solution integrating user request with existing architecture.• Experience with Object Oriented Language (SOQL).• Experience with Salesforce Analytics.• Managed World Wide solution driving Global standards.• Consulted on Small Business new Salesforce application based on experience and development with Retail• Extensive experience in SQL and SSIS managing, migrating and transforming data• Built and maintained RPA (Remote Procedure Automation) for Retail projects including customer notification of payment failure and option for resolving.• Project integration with tools like Domino, Financial Data Mart, Treasury Connect, TeraData, Electronic Data interchange.• Fundamental knowledge of generative AI LLM, Teaching, Fine Tuning, hallucination and interference. -
Program ManagerDell Technologies Aug 2010 - Mar 2016Austin, Texas, United StatesDell Showcase Operations• Built technical team to roll out Dell Experience centers and Universities in locations across US.• Developed all process and cross functional team integration for supporting the technical operations (tech support, repair, issues submission resolution and tracking).• Managed digital signage of all sites from central location.• Implemented marketing through digital signage reducing amount of printed material and allowing for real time changes/updates.• Developed interactive KIOSK interface for systems.• Implemented Network connectivity of 50+ sites including WAN, VPN, WWAN and Telephone.• Established Rapid Deployment for consumer events, shows and disaster recovery. Deployed during OKC tornados working closely with Red Cross, local authorities, and education centers.• Gold award recipient for innovation for Dell Showcase program.
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Global Project ManagerDell Mar 2009 - Aug 2010Austin, TxClient Reinvention• Developed and rolled out Global process for Electronic Data Interchange connectivity with Retail Partners to support purchase order, inventory and invoicing over EDI.• Built a global team to on board partners worldwide utilizing EDI for efficient exchange of critical business transactions supporting customer requirements.• Established Roles, responsibilities and process for regional ownership adhering to Global compliance.• Manage Dell’s Global retail partner reporting and compliance supporting channel management.
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Project ManagerDell Technologies Jun 2007 - Mar 2009Austin, Texas, United StatesDell Direct Stores• Project Manager for product revitalization at the 150 KIOSK and Stores.• Coordinated internal resources for new product rollout developing secure images, digital signage, compatibility, roll out plans, logistics, support and training.• Manage vendor resources for KIOSK installation, moves, updates and removal.
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Test EngineerDell Apr 2005 - Jul 2007Austin, Texas, United States• Senior communications TE responsible for test strategy of all WLAN, Bluetooth and Cellular wireless data devices supporting both product development and platform integration.• Developed test case library and revamped product integration library leveraging Engineering, customer feedback and historical lessons learned.• Led the change in testing methodology establishing feature collections focusing on key and strategic areas targeting high risk and isolating retest by feature.• Automated test cases saving 100’s of manual touch hours on repetitive tasks.• Developed transition plan which became a global standard for Test Engineering.
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Sr. Wireless TechnicianDell Nov 1999 - Apr 2005Managed communications test lab for emerging 802.11, Bluetooth, WWAN as well as LAN and WAN hardware/softeware test.
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Wireless TechnicianAt&T Wireless Mar 1997 - Nov 1999Maintained network infrastructure and computer support for central Texas. Technical support for paging towers and support equipment across central Texas inlcuding Microwave and LoBnd uplinks. DS0-DS3. Network Operations center in Austin Texas. -
Naval Nuclear ElectricianUs Navy Apr 1990 - Apr 1996Nulcear Electrician on US Naval submarine. Trained in Nuclear emergency, High voltage Electricity, Turbine generators, HP steam, and Propulsion.
Joseph Miles Skills
Joseph Miles Education Details
Frequently Asked Questions about Joseph Miles
What is Joseph Miles's role at the current company?
Joseph Miles's current role is Global Program Manager | Salesforce CRM Analytics | Automation | Test Engineering | Event Setup | Disaster Recovery | Operations | Data Analyst | Technology Manager.
What is Joseph Miles's email address?
Joseph Miles's email address is vm****@****orp.org
What is Joseph Miles's direct phone number?
Joseph Miles's direct phone number is +136022*****
What schools did Joseph Miles attend?
Joseph Miles attended Austin Community College.
What skills is Joseph Miles known for?
Joseph Miles has skills like Wireless, Integration, Testing, Project Management, Cross Functional Team Leadership, Technical Support, Program Management, Vendor Management, Troubleshooting, Telecommunications, Networking, Wan.
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Joseph Miles
New York City Metropolitan Area4crestron.com, cerberuscapital.com, cboe.com, flettexchange.com3 +130330XXXXX
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3gmail.com, aol.com, aol.com7 +121971XXXXX
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Joseph Miles
Publishing Systems Engineer Ii At Excellus Bc/Bs | Driving Publishing Solutions For Enhanced Healthcare DeliveryRochester, Ny1frontier.com -
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