Joseph Mora's Location
Providence, Rhode Island, United States, United States
Joseph Mora's Contact Details
Joseph Mora work email
- Valid
- Valid
Joseph Mora personal email
n/a
About Joseph Mora
Joseph Mora is a Desktop Support / IAM Specialist at UNFI.
Joseph Mora Work Experience Details
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Identity & Access Management AnalystUnfi Nov 2019 - PresentProvidence, Ri, Us• Create new user accounts within AS/400 systems, web based application, respond to user termination request.• Opening and closing of issues in Cherwell.• Work with Cherwell ticketing system to process user request. • provisioning with AS/400 systems, Manhattan WM, One Identity Active Roles, SailPoint, • Assist with management of account changes, user access groups, entitlements and ownerships based on request• Ensure all evidence of authorization is documented and archived according to internal standards• Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards• Participate in ongoing auditing and risk assessments, and implementation of audit recommendations. -
Desktop Support SpecialistCvs Health Apr 2016 - Sep 2019Woonsocket, Ri, Us• Migration of Win7 laptops to Win10 based tablets.• Creating backups of data using USMT. Manually backing up certificates, licenses and other files not captured by USMT.• Imaging of laptops and desktops using SCCM• Provide post migration support for software, printer configurations, database issues• Opening and closing of issues in HPSM and ServiceNow.• Handling shipping and receiving of computers and equipment for remote users.• Entering equipment into inventory and assigning equipment in HPE Asset management system. • Troubleshooting computer hardware issue such as cameras, celluar card, video and software. Checking on warranty status of defective hardware.• Maintain user and computer accounts in AD• Providing Desktop Support to corporate users and IT project support in person and by phone. -
Helpdesk AnalystTj Maxx Jan 2016 - Apr 2016•Support over 40k corporate users who have escalated tickets in system.•Call users who have escalated tickets and confirm solutions are working•Resolve printer issues, restore deleted files, reset user passwords, configuring application with proper settings•help users configure smartphones and tablets for use on corporate network
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Desktop Support Level 3Accenture Feb 2015 - Jan 2016• Log customer questions, issues and problems through HPSM.• Migration of XP computers to Windows 7• Creating a data backup/archive for computers by using USMT. Manually backing up certificates, licenses, and other files not captured by USMT.• Software installation thru SCCM and DAMEWARE remote control• Perform data and application verification as necessary.• Provide level 2 support post migration.
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Is Service SpecialistRandstad / Cvs Health Oct 2014 - Dec 2014• Software installation thru SCCM and DAMEWARE remote control• Erasing of hard drives and reimaging of incoming laptops/desktops.• Packaging of VPN tokens and instructions for retail division CVS employees.• Gathered mailing information for shipments of VPN tokens.• Documenting and tracking shipments of VPN token packages.• Assisted with shipments of returning computer hardware into warehouse inventory.
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Point Of Sale AnalystSwarovski Jan 2012 - Aug 2013Männedorf, Ch• Provided store user support by phone or remote access for KRONOS and Swarovski retail stores registers (Retail.net System), network equipment, IP-based traffic cameras and telephones.• Contacted and coordinated ISP, phone companies and 3rd party tech for repairs.• Provided 2nd level support for MICROS POS system for Mexico retail stores.• Opening, tracking, and closing of incidents and requests in ticket management system.• Added POS equipment into Inventory system, Active Directory. Imaging, packing and shipping of POS equipment to retail locations.• Transition of POS XP machines migration to Windows 7 rollout.• Scheduled external technicians for both store hardware installations and Repairs• Configuring and testing of credit card Pinpads, receipt printers, cash drawers and scanners• Maintained documentation to reduce troubleshooting time on common issues, created How to Guides, Q&A manuals for store employees. -
Online Customer ServiceGreysmith Companies / Swarovski Jun 2011 - Jan 2012• Provided bilingual customer support for Swarovski.com• Helped customers order, track status of orders and navigate Swarovski.com.• Updated database for Swarovski Crystal Society members.• Entered orders into SAP for vendor accounts.
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Application Support AnalystCore Business Technologies Jul 2006 - Feb 2009East Providence, Rhode Island, Us• Provided client support by phone, email and remote access via Citrix and Crossloop• Configured Point of Sale software and hardware such as Credit card Pinpads, receipt printers, and for testing and production workstations.• Perform UAT and functional level testing for enhancements and bug resolutions.• Worked with 3rd party partners to help resolve software and hardware upgrade issues.• Packing and shipping of customer equipment -
Assistant Database AdministratorSpherion / Rhode Island Domestic Violence And Sexual Assault Unit Mar 2005 - Jul 2006• Entered Domestic Violence forms information into Access database• Analyzed forms for information integrity• Scanned DV/SA forms and exported files into database• Resolved and investigated conflicting information on forms with local police departments.• Created reports regarding DV/SA statistics
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Computer TechnicianPc Today Inc Oct 2003 - Jun 2005• Troubleshooting of hard drives, power supplies. Removal of virus and adware• Installed hardware and software components.• Installed Operating Systems, backing up of data• Built custom computers for clients
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Bilingual Inbound Telesales AgentFleetboston Financial Feb 2003 - Jul 2003• Provided clear and concise explanations of banking products.• Provided estimates of loan amounts and monthly payments.• Helped customers choose appropriate banking products• Handled average of 50 calls/day and logged customer information into Siebel system.
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Sales AssociateJcpenney May 1999 - Sep 2002Plano, Texas, Us• Resolve customer conflicts concerning merchandise or credit.• Served as interpreter for Spanish speaking customers.• Maintain inventory control of merchandise on sales floor.• Serve as product representative for athletic sneakers and Men’s apparel.
Frequently Asked Questions about Joseph Mora
What company does Joseph Mora work for?
Joseph Mora works for Unfi
What is Joseph Mora's role at the current company?
Joseph Mora's current role is Desktop Support / IAM Specialist.
What is Joseph Mora's email address?
Joseph Mora's email address is jo****@****ure.com
Who are Joseph Mora's colleagues?
Joseph Mora's colleagues are Brian Solomon, Dee Lopez, Ken Westberg, Tierney Franklin, Nathen Brown, Hector Polanco, Kayla Anderson.
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