Joseph Mullins Email and Phone Number
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SERVICE DELIVERY PROFESSIONALDelivering exceptional services to internal and external customers throughEngaging Relationship Building, Technology Efficiencies, and Continuous Process Optimizations.Analytical hands-on Service Delivery Professional with solid track record of providing solutions meeting both tactical and strategic challenges. Skilled at defining and implementing sustainable metric driven processes across small to large business operations. Proficient in Root Cause Analysis uncovering seemingly hidden patters and trends. Earn individuals’ trust while building relationships promoting teamwork and collaboration. Well versed in handling concurrent projects and tasks from inception to completion with exceptional follow up & communication.Engaging Relationships • Customer Service • Complex Organizational Support • Applications Architecture •Operations Leadership • Processes, Metrics & Continuous Improvement • Analytical Thinker • RCA •eCommerce • CSM • PMP • Excellent Communications • Compelling Business Presentations •Program Management • International Experience • Strategic Planning & Alignment •Microsoft Office Expert • Budgeting & Financials • Cost Control
Grant'S Farm
View- Website:
- grantsfarm.com
- Employees:
- 4
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Director, Business Processes And Technology ServicesGrant'S FarmOrlando, Fl, Us
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Director, Business Processes & Technology ServicesGrant'S Farm Jul 2021 - PresentGreater St. LouisAnheuser-Busch operated Grant’s Farm since 1954. In 2021, Anheuser-Bush divested Grant’s Farm.My responsibilities include selecting and managing Grant’s Farm system replacements for IT & all business operations including HR, Finance, Park Operations, Point-of-Sale, Advanced Sales, Network, Wi-Fi, Technology Provisioning, and End-Point Management.
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Process Improvement ConsultantJosephmullins Sep 2020 - Jul 2021Greater St. LouisHands on support developing service & technology improvement strategies for retail operations. -
Sr. Manager, Resort Technology ServicesUniversal Orlando Resort 2016 - 2020Orlando, Florida AreaDirected Resort Technology Services implementing process improvements in IT Service Delivery & IT Operations. Created organizational support structures and optimized IT support processes. Collected business requirements and developed innovative performance monitoring dashboards to measure & manage IT Operations service effectiveness. -
Technology & Operations Management ConsultantJosephmullins 2010 - 2016Orlando, Florida AreaWorked in close collaboration with senior management consulting on business initiatives. Provided consulting and systems development expertise to 3rd party companies.
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Sr. Director Information TechnologySeaworld Parks & Entertainment 2008 - 2010Orlando, FlAcross 10 properties directed IT planning, service delivery, and daily execution for SeaWorld’s divestiture preparation from Anheuser Busch. Developed SeaWorld’s Technology Architecture Strategy, plans, and roadmaps. Provided administrative support services to the Team. Notable achievements include Technology Innovation resulted in 12% increase in revenue, agile application development achieving 35% productive gains, consistently exceeded system availability goals of 99.999% year of year across all locations. -
Sr. Director Information TechnologyAnheuser-Busch Inbev 2005 - 2008St. Louis, MoServed on 2 senior executive teams for both Anheuser-Busch and SeaWorld in strategic business planning role. Motivated staff of 130 to develop elegant, creative technology solutions addressing current and often complex business challenges both domestic and international. Managed large scale centralization, consolidation, and standardization efforts. Delivered solutions utilizing mix of onshore and offshore resources. Notable achievements include creating a patented system achieving 15% revenue growth while improving guest satisfaction, online store innovations resulting in 100% growth year-over-year for 5 years, employee scheduling solutions enabling 25% reduction in overtime. -
Vice President Information Technology - Busch Entertainment CorporationAnheuser-Busch 2000 - 2005St. Louis, MoPromoted to position of greater scope and influence to guide Busch Entertainment, a subsidiary of Anheuser-Busch, through significant business challenges including revenue growth and elevated guest service initiatives. Included systems across 10 domestic and 1 international location. Notable achievements include IT consolidation achieving 25% productivity increase and 10% cost reduction, system innovations enabled 30% increase in pass holder retention with immediate and lasting impact on bottom line profit.
Joseph Mullins Skills
Joseph Mullins Education Details
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Us Navy -
Computer Learning Center - Los AngelesBusiness Systems
Frequently Asked Questions about Joseph Mullins
What company does Joseph Mullins work for?
Joseph Mullins works for Grant's Farm
What is Joseph Mullins's role at the current company?
Joseph Mullins's current role is Director, Business Processes and Technology Services.
What is Joseph Mullins's email address?
Joseph Mullins's email address is jo****@****ndo.com
What is Joseph Mullins's direct phone number?
Joseph Mullins's direct phone number is (800) 872*****
What schools did Joseph Mullins attend?
Joseph Mullins attended Us Navy, Computer Learning Center - Los Angeles.
What are some of Joseph Mullins's interests?
Joseph Mullins has interest in Social Services.
What skills is Joseph Mullins known for?
Joseph Mullins has skills like Leadership, Strategic Planning, Management, Budgets, Team Building, Process Improvement, Strategy, Team Leadership, Vendor Management, Business Analysis, Project Management, Customer Service.
Who are Joseph Mullins's colleagues?
Joseph Mullins's colleagues are Nancy Grant.
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Joseph Mullins
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