Joseph Muniz Email and Phone Number
New York, New York, United States
Joseph Muniz's Location
New York City Metropolitan Area, United States, United States
Joseph Muniz's Contact Details
Joseph Muniz work email
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Joseph Muniz personal email
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Joseph Muniz phone numbers
About Joseph Muniz
Joseph Muniz is a Sales Operations | Certified Salesforce Administrator at Tubi. He possess expertise in research, microsoft excel, ad hoc reporting, project management, powerpoint and 16 more skills. He is proficient in Spanish. Colleagues describe him as "I had the pleasure of working with many professionals at iHeart, but Joe is someone who I will always remember fondly. Joe and I were teammates who worked together on Salesforce reporting initiatives tracking sales usage and measuring campaigns. He provided focused one to one training with individuals and teams to ensure they understood the scope of work and delivery of metrics on each Salesforce process. His positive attitude allows him to navigate even the most tense discussions with grace and ensure confidence within the team. Throughout our time working together, Joe always took time to brainstorm ideas for analytic designs in Salesforce, collaborate on training for implementation of third party vendors and aid on any MS Excel question I had. Joe is someone that I looked toward for guidance and advice on many business initiatives. I know his overall presence had a positive impact on the company and my individual experience as well."
Joseph Muniz's Current Company Details
Tubi
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Sales Operations | Certified Salesforce Administrator
New York, New York, United States
- Website:
- tubitv.com/home
- Employees:
- 822
Joseph Muniz Work Experience Details
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TubiNew York, New York, United States
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Senior Sales Operations Analyst84.51˚ Dec 2021 - PresentCincinnati, Ohio, Us• Support ways of working with cross-functional groups for efficiency gains in process improvements related to the commercial operating model.• Collaborate with product teams to operationalize new products, ensuring seamless integration and flow through commercial pipelines.• Build and manage Salesforce reports and dashboards to provide actionable insight and identify trends to make recommendations for Sales leadership, Media Operations, and Product teams.• Collaborate with KPM finance team to align Sales forecasts to ensure data quality, accuracy, and compliance with the sales process.• Troubleshoot and streamline operational end-to-end processes, documenting proper standard operating procedures, and distributing the documentation across different teams.• Work to update and improve 84.51’s Salesforce instance to implement new functionality such as Account plans, Voice of the Customer, Salesforce activities, and other Sales initiatives. • Identify and implement solutions to optimize the sales process and pipeline management by working closely with sales leadership to evaluate and prioritize opportunities for improvement.• Conduct ad hoc analyses to help support the needs of cross-functional teams including sales, finance, accounting, and commercial operations team. -
Sales Operations AnalystIheartmedia Jul 2018 - Dec 2021New York, Ny, Us• Created analytic dashboards for every National sales business unit to assist the Sales team in achieving or exceeding their quarterly budgets, track activities, and capture MBOs.• Developed graphs, reports, and presentations of various project results through Microsoft Excel and Salesforce.• Conducted employee training on new tools and processes implemented within Salesforce for iHeartMedia’s National Sales team.• Created and maintained the NSMP (National Sales and Marketing Partnership) AE Salesforce onboarding guide to ensure consistent training material is distributed to AE’s across the country.• Led the strategy, implementation, and launch of productivity enhancing tools such as Groove & ZoomInfo, sales enablement tools such as Spekit, and the transition from Salesforce Classic to Salesforce Lightning for iHeartMedia’s National Sales team.• Worked with the National Sales team to understand their workflows and how to best integrate Salesforce for their teams.• Troubleshot and streamlined operational processes, documenting proper standard operating procedures, and distributing the documentation across the different teams.• Worked with iHeartMedia’s Salesforce development team to define development requirements, confirm successful implementation, and ensure timely delivery.• Helped implement iHeartMedia’s marketing automation tool, Eloqua, and develop processes and reports in Salesforce to track campaign success. -
Salesforce Data SpecialistSterling Talent Solutions Dec 2016 - Jul 2018Independence, Ohio, Us• Increase Salesforce.com data hygiene by performing regular analysis on quality and integrity of data using data cleansing tools such as DemandTools.• Develop management level dashboards and reports to forecast sales, track quotas, and capture opportunities.• Coordinate with Sales leaders to create book of business for Sales team by running reports in Salesforce and updating Account assignments using Data Loader.• Perform mass updates to Salesforce records to ensure data is up-to-date and accurate using Data Loader.• Develop processes and procedures for extracting meaningful and relevant data out of Salesforce.com.• Create validation and workflow rules in Salesforce to increase productivity within the organization.• Perform Salesforce.com administrative support requests such as creating Profiles, Roles, Page Layouts, Email Services, and Fields.• Conduct employee training on processes implemented within Salesforce.• Provide ad hoc Salesforce support for Account Management, Sales, and Client Service teams. -
Business Intelligence AnalystMakerbot® Jul 2015 - Dec 2016New York, Us• Helped increase Agent productivity and SLA compliance to remain above 90% by collecting, interpreting, and establishing several processes for measuring agent response time and performance, through manipulation of Salesforce data and Five9 call data.• Develop graphs, reports, and presentations of various project results through Microsoft Excel, Salesforce, and writing SQL queries in DOMO (a business management platform).• Increased user traffic to our Support site by overseeing the development of the new Support website in all aspects of the project, from inception to implementation, including research, development, execution, and post-launch monitoring through Google Analytics.• Identified, analyzed, and interpreted trends or patterns in data sets using Salesforce reports and DOMO.• Enhanced statistical efficiency and data quality for company by working in conjunction with Director of Business Intelligence to develop and implement data collection systems and other strategies.• Monitored for timely and accurate completion of select data elements.• Identified, analyzed, and interpreted trends in problematic areas of performance for the 3D printers and developing root cause analytics to determine the best course of action. • Analyzed and problem solved issues with current and planned systems as they relate to the integration and management of source data.• Assisted the Customer Advocacy leadership team in all aspects of a project, from inception to implementations, including research, development, execution, and documentation in order to support strategic partnerships. -
Support LeadMakerbot® Apr 2013 - Jul 2015New York, Us• Led a cross-functional team by monitoring Agents caseload data to ensure the Support staff adhered to Service Level Agreements established by the company. • Interpreted survey results from customers to develop an outreach plan to improve overall experience with MakerBot and its products.• Documented and maintained reports related to feedback provided by customers and presented findings to appropriate departments to enable further improvement in products/services. • Performed regular statistical breakdown of calls and prepared summary reports indicating corrective action to provide Support Directors with weekly individual performance reviews on Agents.• Enhanced employee knowledge and performance through monthly meetings with updates regarding MakerBot products and leading training programs for employees.• Logged, tracked and monitored trouble cases with customer activity, steps taken and resolutions using Salesforce to work in collaboration with the Senior Data Analyst to find trends with customer problems. • Developed weekly reports using Salesforce to provide updates to our Quality and Production teams on the product problems for the Replicator Mini.• Identified and documented customer issues in Salesforce while ensuring all product problem data added by the Support department was up-to-date and accurate.• Developed troubleshooting articles for our knowledge base regarding the Replicator Mini 3D printer.• Established and maintained databases necessary for projects and department functions.• Provided phone and online support to VIP customers and companies we have exclusive contracts with.• Monitored the MakerBot social media platforms such as Facebook, Twitter, Instagram and the MakerBot Google group forums when needed.
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InternMerrill Lynch Dec 2011 - Mar 2012New York, Ny, Us• Generated client investment portfolios to keep clients in tune with the growth of their investments as well as performing duties such as client reviews for the client associate. • Researched and provided feedback on stocks from different sectors in order to obtain an analysis of the markets for the financial advisors. • Participated in meetings with clients and investment companies to discuss their possible involvement in the future with the Saratoga Springs Merrill Lynch branch. • Assisted financial advisors in preparation for a series of seminars they were leading by researching documents pertaining to the particular subject on the Merrill Lynch website. • Provided office support to ensure client information was updated and accurate to increase productivity within the office. -
Accounting InternSchenectady Museum & Suits-Bueche Planetarium Sep 2011 - Dec 2011Us• Conducted research examining admission and membership prices at other institutions and maintained records of their budgets for the use by the Controller and Executive Director. • Reviewed and consolidated documents pertaining to the Business Office such as payment logging and all paperwork required if the Museum is ever audited.• Performed administrative support functions for the Controller including paying the bills of the Museum using the program Financial Edge.• Sustained and organized the office by filing, scanning, cataloging and preparing the Business Office archives while maintaining documents to facilitate efficiency and support the administrative staff. • Participated in monthly meetings to update the Executive Director on issues that arose during the month and brainstormed ideas for events and activities to be held in the upcoming months. -
InternColumbia Institute Of Tele-Information Jul 2007 - Aug 2007• Sustained and organized the office by filing, scanning, cataloging and preparing CITI’s archives while maintaining Eli Noam’s personal library to facilitate efficiency and support CITI’s administrative staff. • Updated Professor Eli Noam’s CV for his personal use, in addition to maintaining copies for distribution at various conferences.
Joseph Muniz Skills
Research
Microsoft Excel
Ad Hoc Reporting
Project Management
Powerpoint
Financial Analysis
Market Research
Data Analysis
Sql
Salesforce.com
Social Media
Microsoft Word
Stata
Eviews
Economics
Finance
Financial Edge
Proquest
Spss
Microsoft Office
Microsoft Powerpoint
Joseph Muniz Education Details
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Brooklyn CollegeBusiness Intelligence And Data Analytics -
Union CollegeEconomics
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United Nations International SchoolInternational Baccalaureate Program
Frequently Asked Questions about Joseph Muniz
What company does Joseph Muniz work for?
Joseph Muniz works for Tubi
What is Joseph Muniz's role at the current company?
Joseph Muniz's current role is Sales Operations | Certified Salesforce Administrator.
What is Joseph Muniz's email address?
Joseph Muniz's email address is jo****@****dia.com
What is Joseph Muniz's direct phone number?
Joseph Muniz's direct phone number is (212) 736*****
What schools did Joseph Muniz attend?
Joseph Muniz attended Brooklyn College, Union College, United Nations International School.
What skills is Joseph Muniz known for?
Joseph Muniz has skills like Research, Microsoft Excel, Ad Hoc Reporting, Project Management, Powerpoint, Financial Analysis, Market Research, Data Analysis, Sql, Salesforce.com, Social Media, Microsoft Word.
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